Senior Clinical Administrative Coordinator – Remote in AZ or CO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

We are looking for a Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Practice Extend Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs. 

This position is full time, Monday – Friday. Employees are required to have flexibility to work 3 days a week from 08:00 AM – 05:00 PM and 2 days from 10:00 AM – 07:00 PM.

We offer 4 weeks of paid training. The hours during training will be 8:00 am – 5:00 pm from Monday – Friday.

If you are located in AZ or CO, you will have the flexibility to work remotely* as you take on some tough challenges.

 

 

Primary Responsibilities:

• Work with a Clinical Care Team to support patient and provider engagement
• Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
• Utilize multiple technology systems and outreach to provider offices and / OR pharmacies as needed to capture pertinent information for patient engagement
• Support patients by scheduling PCP appointments on their behalf
• Prepare patient cases in workflow management platform for Care Team patient engagement
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
• Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls

 

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, physician’s office, OR healthcare insurance
• 2+ year of experience working with medical terminology
• 1+ year of experience with managing high volume patient communication via phone 
• 1+ year of experience with making high volume outbound calls to patients 
• Computer proficiency, to include strong data entry and utilizing Microsoft Outlook
• Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.)
• Ability to type and navigate a Windows-based environment simultaneously
• Experience with working with and understanding HIPAA guidelines 
• Ability to travel up to 10% to local offices 
• Reside within in AZ OR CO
• Ability to work Monday – Friday. 3 days a week from 08:00 AM – 05:00 PM and 2 days from 10:00 AM – 07:00 PM

 

 

Preferred Qualifications:

• Pharmacy Tech, Pharmacy Tech for Insurance Company, OR Medical Assistant 
• Experience with making outbound cold calls to patients 
• Managed Care Experience
• Bilingual fluency in English and Spanish

 

 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable) 
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

  

Soft Skills:

• Ability to take initiative and work independently
• Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
• Communication skills with patients, providers, and other healthcare professionals

 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy