Supervisor- Vision Department

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Under minimal supervision, organizes and manages the operation of the clinic/department, assuring the continuity and quality of patient care by following appropriate clinic protocols and the supervision and evaluation of staff.  Assists the CPM/Director/Facility Medical Director in day to day management of reception, Medical Assistant and Pharm Tech staff.

Primary Responsibilities:

• Works with all members of the department health care team ensuring smooth patient flow within department.  Use Standard tools to monitor individual and departmental performance on key metrics
• Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage. Responsible for the day-to-day operations.  Takes a leadership role in problem solving with employees and patients
• Directs work of staff, including supervision, hiring, and terminations; determines staffing needs, and ensure efficient utilization of staff. Monitors skill development and performance of the staff.  Provide orientation for all new staff and coaches for high performance. Gives regular performance feedback and conducts performance appraisals
• Meets regularly with CPM and physicians.  Performs other duties including monitoring budget expectations as indicated by CPM, researching and resolving customer complaints
• Communicates information to all staff, manager and physicians as necessary.  Conducts staff meetings as needed.  Leads and/or Participates in departmental quality improvement and service excellence activities.  Researches and resolves clinical quality issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of current experience working in a clinical setting
• Intermediate level of experience with Microsoft Suite
• Knowledge of ADA, Fitness for Duty, FMLA policy, HIV counseling procedures & blood borne pathogen protocols, WISHA/OSHA mandated regulations