Cobra Client Service Manager – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The COBRA Client Service Manger is the primary direct contact for daily account activity and operational needs for issue resolution in COBRA eligibility, processing, plan setup, plan/rate renewal, report requests and general inquiries for their assigned clients.  This position manages clients to ensure service satisfaction and renewal retention with regards to COBRA Administration.  The COBRA Client Service Manager’s travel will be less than 10%. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Client contact responsible for delivering quality operational service 
• Provide internal and external status, operational metrics and service level reporting 
• Provide issue resolution and service enhancements following proper procedures and process 
• Manage issue resolution across functional areas to insure on time delivery 
• Responsible for ongoing review of program setup and features 
• Provide support during the Renewal and Open Enrollment information gathering process 
• Provide input into the strategic planning for assigned clients 
• Foster service and system improvements to improve quality and service to clients 
• Provide system and operational training for Clients and team members 
• Handle ad hoc requests, following proper procedures and processes to insure quality delivery
• Provide upper level support for participant escalation resolution  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of account management experience
• 2+ years of experience with Benefits or COBRA Administration
• Intermediate level of proficiency with Microsoft Office products including Excel, Word and Outlook

Preferred Qualifications:

• Ability to define expectations, manage and meet tight internal, Federal and state timelines 

Soft Skills:

• Excellent verbal and written communication skills 
• Strong focus on client satisfaction and client retention 
• Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues 
• Requires above average problem solving, reasoning and organizational skills with attention to detail 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii or Washington Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

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