Senior Director of Communications – Optum Insight – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Senior Director, Optum Insight Communications is responsible for communications strategy and execution, with primary emphasis supporting our Payer and Provider markets. This individual serves as lead strategic communications counsel for the Payer and Provider market leaders and their respective businesses with Optum Insight communications colleagues, External Affairs, Marketing, Product, Operations, People team, Legal, Compliance and other enterprise partners to advance business objectives. 

This role is designed to support the evolution of the Payer and Provider organizations and the business’ growth objectives on behalf of Optum Insight through impactful communications strategies and messaging. This role will ultimately provide direct management of Optum Insight communicators and reports to the Vice President, Communications.

This individual will also contribute strategic and executional support in support of broader business challenges and opportunities as directed by the Vice President, Communications.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Establish and expand trust-based relationships with Payer and Provider market leaders through proactive, ongoing, disciplined engagement and expert strategic counsel
• Develop and execute integrated communications strategies to advance the market and Optum Insight business priorities. Execute integrated communications and visibility plans, activities and events to support growth objectives and employee engagement
• Work across the markets to identify opportunities to foster employee connectivity, accelerate growth with current and prospective customers and keep the organization connected to customer needs and insights
• Provide strategic counsel and support to Payer and Provider market CEOs
• Engage in declared and emergent priority issues as needed; contribute to and assist in the tactical execution of strategic initiatives with an emphasis on deliverables, timelines, metrics and budgets
• Partner across the communications organization to assess and optimize existing channels and tools to strengthen employees’ understanding of company strategy and culture, while also spearheading the exploration of new and innovative technologies to reach and engage a diverse range of internal audiences
• Develop and execute an engagement and awareness-building strategy that amplifies the distinctive, positive impact Optum Insight is having in enabling better health outcomes through technology-enabled services
• Effectively manage issues and crisis communications as needed collaborating with business and functional partners to respond appropriately and effectively
• Write and develop content tailored to the specific medium and audience requirements. Adapt style/tone to meet the needs of the specific message/leader/audience/channel
• Enforce quality standards and protocols that ensure consistently exceptional, high-quality work product, including all written materials and messaging generated by the team
• Analyze data and results from completed communications campaigns and tactics to identify and implement opportunities to improve content, delivery approaches and overall effectiveness
• Partner with Optum Insight communications professionals in delivering strategic priorities that deepen employees’ connection to the business and advance business goals with key external stakeholders
• Provide consistent, hands-on support and coaching to communications team members through expert guidance, support and mentorship
• Set a positive example as a team and cultural leader, consistently demonstrating and advancing company values and modeling the core competencies for UHG communicators

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Extensive writing and editing experience with an uncompromising eye for quality and clarity. Ability to flex and write/edit effectively for different audiences, applying appropriate tone, detail and message elevation for each unique situation
• Demonstrated experience developing and leading successful multi-channel engagement campaigns integrating traditional, digital and social media strategies
• Demonstrated experience successfully managing emerging and urgent issues and crises with significant reputational and business implications, and the ability to develop and implement strategic, effective response plans taking into account various audiences
• Demonstrated experience and skill leading a high-performing, strategic communications team
• Proven ability to proactively and quickly recognize and assess reputational opportunities and issues, effectively communicating both the implications of the issue at hand and a clear path forward to executive stakeholders and team members 
• Proven ability to prioritize and operate effectively in a highly matrixed, complex business and communications environment, including simultaneously supporting multiple stakeholders and effectively advancing multiple communication priorities
• Proven ability and willingness to collaborate with communications leaders across multiple businesses, in the interest of telling a more integrated, holistic story and protecting and elevating the reputation of the broader enterprise
• Demonstrated seasoned corporate communication professional with demonstrated success working with senior executive level clients and stakeholders, and building solid relationships across business groups and functions

Preferred Qualifications:

• B2B Healthcare experience, particularly with payer and provider markets
  
• Demonstrated experience driving earned media, combined with a proven ability to positively and effectively influence reporting and resulting coverage
  
• Marketing communications experience supporting growth initiatives through social media strategies, webinars and sales enablement tactics 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $150,200 to $288,500 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.