At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Billing Representatives are responsible for ongoing account maintenance, data entry of enrollment applications, review and reconciliation of premium billing invoices and provide superior customer service to internal/external clients. Be a resource to Management by being able to find and implement solutions to assist team members as well as mentor peers.
This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm within their own time zone. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home.
If you are within commutable distance to the office at 125 S 84Th Street, Milwaukee, 53214, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Primary Responsibilities:
- Performs all tasks of a Billing Representative or Customer Service Representative
- Based on department needs, monitors one of the following: back-end operations or functions, front end operations or functions, and/or daily production tracking, for coverage, quality, and reports
- Trains employees and completes other trainings throughout the year
- Communicates with superiors, peers, employees, internal and external customers, and others, as appropriate, on regular basis, assuring proper flow of information
- Assists in documenting standard operating procedures and business rules for the department.
- Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information
- Develops recommendations for corrective actions based on production and quality issues
- Responds to escalated issues to assure the appropriate action for resolution occurs
- Provides input and guidance to staff members to ensure continuous improvement in processes
- Facilitates individual and small group meetings
- Maintains current knowledge of billing requirements and system practices
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in external payment applications
- 1+ years of external (not medical) billing experience (reviewing billing data, reviewing statuses of accounts and resolving discrepancies, and reconciling accounts)
- Ability to use computer and Windows PC applications, which includes keyboard and navigation skills and ability to learn new computer programs
- Experience with Microsoft Excel (creating and editing spreadsheets including entering data, formatting cells, formulas, using editing tools, sorting and filtering data)
- Presently employed within UHC Operations & Experience. Those currently employed outside that unit will not be considered. (To verify, review your Sparq profile and the organization chart. Sparq Homepage, click “My Profile”, click “Organization Chart”. Look upward on the org chart to confirm that you report through Ops & Experience, and Mike Baker)
- Ability to work full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm within their own time zone. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- 3+ years of experience in external (not medical) billing experience (reviewing billing data, reviewing statuses of accounts and resolving discrepancies, and reconciling accounts)
- 3 + years of experience in external payment application
- Work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
- More advanced proficiency with Microsoft Excel, including VLOOKUP’s and Pivot Tables
- Experience with Account Reconciliation
- Experience with COBRA EAS (Employee Assistance System)
Telecommuting Requirements:
- Reside within commutable distance to the office at 125 S 84Th Street, Milwaukee, 53214
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Ability to resolve calls, avoiding escalated complaints
- Ability to exhibit empathy and be courteous to callers
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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