Manager, Workforce Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Create and implement workforce plans together with the Workforce Senior Manager that align with organizational goals
• End to end business delivery, develop and implement contingency planning, leading to coordination with all stakeholders to identify opportunity areas for service improvement and cost efficiency results
• Drive Business benefits through self-initiated projects and act as a Subject Matter Expert (SME) for Scheduling and Real-time management team
• Providing thoughts and direction to leadership with abilities to work hands-on, analysis projects
• Provide guidance and support to both real-time and scheduling team
• Review established performance objectives and maintained discipline within the team
• Lead and motivate teams to achieve high performance
• Develop and manage partnerships, and oversee relationships with external stakeholders, including operations, vendors, and business partners
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of experience in workforce management
• 5+ years of experience in leading an international team from (PH/US/IND) and implementing workforce strategies
• 4+ years of experience with workforce management tools and principles
• Solid leadership and time management skills
• Proven excellent problem-solving and analytical abilities
• Proven effective communication skills, both written and verbal
• Ability to manage resources efficiently and meet deadlines
• Business acumen and understanding of industry trends
• Proficiency in MS Office and WFM Tools (IEX, Intradiem)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.