Director Workface Planning – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

 

We have an opportunity for a Workforce Management Director with a specific focus on our Impact Assessment team.  As a Director – Workforce Management, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. Enabled to lead and develop workforce professionals into a high performing team.  As part of this elite team, you will be empowered to develop and maintain relationships that together with business partners have the opportunity to directly impact the health care system.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Develop and roll out new processes to improve efficiency and effectiveness
• Lead project management initiatives to ensure timely delivery of key objectives
• Foster team development through coaching, mentoring, and providing growth opportunities
• Lead a cross-functional team of leaders and analysts in a complex environment
• Provide strategic insight and drive tactical execution of the financial plan and multiple financial schedules
• Execute daily plans to meet Service Level Agreements and capacity needs
• Own relationships and brand promise within supported Lines of Business
• Develop workforce plans to address enterprise business needs and align staffing
• Ensure accuracy of workforce planning methods and analyze relevant metrics
• Present complex strategies to senior leadership in common language
• Manage vendor relationships for real-time accuracy of staffing and reporting
• Oversee Business Continuity Processes and Procedures
• Quickly onboard new talent and foster team development
• Lead innovative, metric-driven processes/projects to drive excellence
• Manage cross-functional interdependencies and multiple priorities
• Be a solid change agent and anticipate customer needs

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in service operations center, call center or Workforce Management 
• 10+ years of experience in goal creation and building high performance work teams
• 8+ years of experience with Workforce Management software (such as IEX, Alvaria, Blue Pumpkin) 
• 8+ years of experience leading or managing projects
• 8+ years of experience driving financial plans/outcomes
• 8+ years of experience of setting expectations and managing vendor (on and offshore) partnerships 
• Driver’s License and access to reliable transportation

 

Preferred Qualifications:

• 5+ years of experience working in systems administration or reporting
• Proven advanced understanding of Excel
• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects 
• Experience scheduling, conducting planning meetings, and managing capacity 
• Health care industry experience 
• Experience with Six Sigma, Agile, or Lean techniques

 

Demonstrated Skills:

• Ability to assess and build talent into high performing work teams
• Effectively coach providing feedback to direct and indirect reports that help develop talent support career development
• Describe the strategic importance of workforce management’s vision inside and outside of the team
• Expert ability to understand complex patterns and communicate their impact quickly and effectively
• Excellent written and verbal communication
• Solid ability to influence/negotiate
• Bias toward action
• Expert project management skills that enable quick identification of immediate and future impacts
• Ability to navigate through a complex network of simultaneous projects, financial task/pressures, technical/efficiency improvements, and employee engagement

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $124,500 to $239,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.