Senior Business Analyst

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

About the Role:

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. 
As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive.

We are seeking a detail-oriented and highly analytical a Senior  Business Analyst to join our innovative Healthcare Technology team. This role will focus on developing and enhancing payment integrity solutions that ensure accurate and efficient healthcare claims processing. You will play a critical role in bridging the gap between business needs and technical implementation by capturing, analyzing, and documenting detailed requirements.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

•    Collaborate with cross-functional teams including product managers, engineers, data scientists, and healthcare domain experts to gather and define business requirements.
•    Conduct stakeholder interviews and facilitate workshops to understand pain points, workflows, and solution needs.
•    Translate complex business processes into clear, concise, and comprehensive Business Requirement Documents (BRDs) and Functional Specifications.
•    Analyze healthcare claims data and payment workflows to identify opportunities for automation, cost savings, and fraud prevention.
•    Support the development and testing teams by clarifying requirements and ensuring alignment with business goals.
•    Participate in user acceptance testing (UAT) and validate that solutions meet business expectations.
•    Continuously monitor industry trends and regulatory changes in healthcare payment integrity to inform solution design.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Skills & Qualifications:

•    Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
•    Proven  experience as a Business Analyst, preferably in the healthcare or health tech industry.
•    Proven ability to write detailed and structured requirement documents.
•    Exceptional attention to detail and active listening skills.
•    Strong analytical and problem-solving abilities.
•    Excellent communication and interpersonal skills.
•    Proficiency with tools such as Rally, Confluence, Visio, or similar.

Preferred Qualifications:

•    Experience with Agile/Scrum methodologies.
•    Strong understanding of healthcare claims processing, payment integrity, or revenue cycle management.
•    Familiarity with healthcare data standards (e.g., HIPAA, HL7, EDI).
•    Knowledge of SQL or data analysis tools is a plus.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.