People Experience Specialist, Clinicians – Remote

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Respond promptly  and accurately via email to clinician inquiries submitted via the online case management system
• Resolve issues related to payroll, benefits, leave, HR policies and other workplace concerns
• Provide clear, concise and professional written responses to clinician cases
• Analyze clinician cases to determine the appropriate application of company policies and procedures
• Escalate complex or sensitive cases to relevant COE’s: Compliance, Benefits, Talent Development, Talent Acquisition
• Work closely with Payroll, Benefits to gather information or coordinate resolution
• Maintain communication to ensure escalated cases are handled effectively
• Document all case details, actions taken and resolutions in the case management system
• Use Advisor Articles, SOP’s, Job Aids to find accurate answers and apply to cases
• Navigate and utilize advisor articles to support policy interpretation and HR processes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of equivalent work experience
• Proficient in Microsoft Office Suite
• Proven solid organizational and time-management skills to handle multiple cases simultaneously
• Proven problem-solving abilities with attention to detail accuracy

Preferred Qualifications:

• HR experience 
• Experience working with clinician population 
• Proficient in HRIS and/or case management

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.