Associate Director, Content & Training Operations, Responsible AI Program

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. We’re transforming health care through innovation, integrity, and inclusion. Our Responsible AI Program is at the forefront of this transformation-ensuring that artificial intelligence is developed and deployed ethically, transparently, and in alignment with our mission to help people live healthier lives. Join us to start Caring. Connecting. Growing together.

As AI solutions continue to evolve, we are committed to assessing and improving our AI practices continuously based on our own learning, industry best practices and regulatory guidance. Our Responsible AI program, which includes AI governance, supports all AI teams across UnitedHealth Group with a holistic, structured, and cross-disciplined review of AI.

As part of our Responsible AI (RAI) Program, the Associate Director of Training and Communications will lead the development and execution of a comprehensive education strategy that supports ethical, transparent and compliant AI practices across the enterprise. This newly created role will be instrumental in embedding RAI principles into the culture and operations of UnitedHealth Group.

This role will be responsible for the frontline communication and engagement approach for Responsible AI, ensuring consistent messaging across platforms, documentation, guidance, and training. You will assess RAI Program guidance, content and training needs to build a strategic content delivery plan to meet RAI upskilling needs with just-in-time, audience-specific resources that are easy to find and digest. This role will work with stakeholders across Technology, Clinical, and broader enterprise leadership to ensure guidance and content is aligned with broader communications, training and development strategies. You will use your expertise and high judgment to identify opportunities for continuous improvement throughout the program, balance shifting priorities toward the overall mission of the program. This role is ideal for a strategic thinker and execution-focused leader who thrives in a fast-paced, cross-functional environment and is passionate about ethical technology and compliance. This position reports to the Sr. Director of Responsible AI Governance and collaborates closely with Legal, Compliance, Data Science, and Technology teams.

You will build on your knowledge of artificial intelligence concepts to attain expertise on topics related to the Responsible AI, such as how to evaluate AI for performance, fairness, or security. In this central role, you will influence across the enterprise by interacting with data science leaders and functional business executives to educate and advise on key concepts related to responsible AI. This role is essential to the company’s success as the RAI Program has increasing requirements for standards based on emerging technology and to meet the increasing market demand.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Design and implement a strategic training and communications roadmap to support Responsible AI literacy and compliance across business units
• Collaborate with stakeholders across Technology, Clinical, Legal, Compliance, and Enterprise Communications to ensure alignment and integration of RAI content into enterprise learning platforms
• Develop audience-specific, just-in-time learning materials that are accessible, engaging, and aligned with regulatory and internal policy requirements
• Lead the creation of internal communications campaigns to promote awareness and adoption of Responsible AI practices
• Evaluate training effectiveness and continuously improve content based on feedback, metrics, and evolving industry standards
• Serve as a subject matter expert and advisor on Responsible AI training and communication best practices
• Represent the RAI Program in internal forums and working groups focused on AI risk, compliance, and innovation enablement
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You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

• 8+ years of experience in training, communications, or change management, preferably in a regulated industry
• Demonstrated experience designing and delivering enterprise-wide training programs
• Demonstrated experience managing cross-functional initiatives with multiple stakeholders
• Solid understanding of AI governance, compliance, or digital ethics
• Excellent written and verbal communication skills with the ability to translate complex topics into clear, actionable content

Preferred Qualifications:

• 5+ years of experience in program or project management, preferably in a compliance, risk, or governance function
• Experience in healthcare, life sciences, or regulated industries
• Experience working in a matrixed organization with cross-functional teams
• Understanding of AI governance frameworks (e.g., NIST AI RMF, OECD Principles, EU AI Act)
• Familiarity with learning management systems (LMS) and digital content platforms

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.