Employee Career Center Operations Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• College degree in Business, Management Engineering, Industrial Psychology, Human Resources, or a related field
• 5+ years of proven experience in a similar or related function within Human Resources supporting internal employee services or within a contact center serving high-value customer service units
• Proven excellent verbal and written communication skills, solid presentation skills, coaching and mentoring, and problem-solving skills
• Proven highly organized work style and solid documentation, and reporting skills
• Data-driven and high level of analytical skills
• Knowledge of multi-channel communication platforms, including phone, email, and chat
• Willingness to work flexible hours between 7am to 7pm CST and during local holidays
• Willingness to work full-time in-office in Makati City

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.