Associate Project Coordinator/Business Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

This position consults with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for teams within the Information Technology (IT) department. Consult with end users on how to effectively use functionality. May make recommendations to management on process improvement, new process tools and techniques or services. Provide on-going support to end users. 

Primary Responsibilities:

Analysis and documentation 

• Identify and define business, functional and interface requirements
• Construct workflow charts and diagrams
• Process complex service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment
• Analyze and provide solutions or recommendations to resolve complex customer inquiries for functionality not working as implemented
• Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder
• Manage simple requirement conflicts, and escalate complex requirement conflicts to senior level analysts
• Communicate to internal IT providers of hardware, software and network requirements. Partner with senior analyst if negotiation is needed
• Implement, modify, test, and administer business system applications under minimal supervision
• Improve current systems by studying practices and designing modifications
• Study and evaluate emerging technologies for potential company use

Customer management and support 

• Prepare technical reports by collecting, analyzing, and summarizing information and trends 
• Implement, tests, and deploy solutions to business problems
• Follow incident, change and release management processes
• May be required to provide on-call support outside of regular business hours
• Provide training for end-users and other analysts

Project management 

• Under supervision, manage small to medium projects by developing project plans and monitoring performance
• Actively participate on larger project teams utilizing project methodology tools
• Prioritize initiatives based on business needs and requirements
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in information technology, business analysis or related field
• 2+ years of experience with Customer Management
• 2+ years of experience with Analysis and documentation
• Ability to identify business functional requirements and create workflow charts/ create process improvements
• Access to reliable transportation & valid US driver’s license

Preferred Qualifications:

• Bachelor’s degree
• Healthcare field experience

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

    

   

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

   

   

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