Senior Clinical Administrative Coordinator

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Let’s face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group. We’re out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 5 industry leader.

The Senior Clinical Administrative Coordinator will be working with facilities and clinical case managers on retrieving NOMNC documents. Positions in this function also include those responsible for initial triage of members, administrative intake of members or managing the admission / discharge information post – notification, working with hospitals and the clinical team. Includes managing outbound calls, managing requests for services from providers / members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes incoming and outgoing referrals.

This position is full time (40 hours / week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 6:00 pm CST. It may be necessary to work outside standard hours of operations due to changing business needs.

We offer 2 – 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

 

Primary Responsibilities:

• Subject Matter Expert in NOMNC Retrieval Process
• Retrieving and forwarding faxes
• Outbound calls and faxes to facilities to obtain confirmation of NOMNC signatures
• Good communication and organization skills
• Assist in training and mentoring new and existing staff
• Follow department specific SOPs and Job Aids for data entry and workflow consistency
• Plans, prioritizes, organizes, and completes work to meet established objectives
• Solves moderately complex problems on own
• Meets expected quality and productivity standards
• Adhere to all regulatory and contractual guidelines and turn – around times
• Additional responsibilities as identified by leadership

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• 2+ years of experience with working in the healthcare field OR with health plans
• Medical terminology experience
• Intermediate Doc360 and Microsoft Office skills: Microsoft Word (ability to create documents and complete mail merging), Microsoft Excel, Microsoft Outlook (ability to manage email, calendar, and task lists)
• Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 9:00 am – 6:00 pm CST from Monday – Friday
• Flexibility to work outside standard hours of operations due to changing business needs

 

Preferred Qualifications:

• 2+ years of knowledge / experience with Community & State and Medicare products

 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must have a quiet designated workspace and access to install secure high speed internet (minimum speed 1.5 download mps and 1 upload mps) via cable / DSL in home (NOTE: wireless / cell phone provider, satellite, microwave, etc. does NOT meet this requirement)

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 – $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.