Senior Software Engineer II

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Site Reliability Engineer plays a significant role in implementing and maintaining highly available and scalable systems. This engineer will drive the seamless performance of consumer facing applications and their backends across a matrixed organization.  This role will also collaborate with cross-functional teams to detect and communicate performance opportunities, develop service level indicators, participate in war rooms and establish error trending review process.

Primary Responsibilities:

• Reduce UI and customer abrasion errors on Consumer Experience OptumRx sites
• Improving Net Promoter Score
• Improve service uptime and resiliency
• Enhance metrics reporting and clarity on service health and customer expectations
• Monitoring, troubleshooting, detecting anomalies and resolve performance issues
• Reviewing trends and page performances and provide solutions to bottlenecks
• Looking for alerting patterns, setting Service Level Indicators and Service Level Objectives with the dev team, participate in war rooms, enhance observability
• Proactive issue handling, alert threshold improvements, Adjusted Down Time Metric reduction, Raw Error Rate reduction, error trending review process
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of experience in Site Reliability Engineering or related work (systems engineer or software engineer)
• 3+ years of monitoring tool experience (Dynatrace, Splunk, Glassbox, Azure App Insight, DataDog)
• 3+ years of analyzing, interpreting, and communicating impactful insights
• 3+ years of troubleshooting complex application issues
• 3+ years of participating and leading multi-application war rooms
• 2+ years of working with cloud architecture (Azure)

Preferred Qualifications:

• Knowledge of automation of manual data collection and Excel report generation
• Knowledge of Loves puzzles
• Good understanding of networking concepts (e.g. routing, firewalls, proxies) and technologies (e.g. HTTP, TLS, Nginx)
• Excellent at debugging complex systems
• Ability to troubleshoot infrastructure issues on Cloud platforms
• Proven ability to present to multiple grade levels with understanding for each level

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.