Loan Servicing Oversight Manager – Hybrid – Lincoln, NE

Explore opportunities at Proceed Finance, part of the Optum family of businesses. We’re a Nebraska-based financial technology company that is an established leader in the markets we serve. As patient financing experts, we create affordability for life-changing treatment so patients can restore their health and happiness. Come be a part of our innovative culture and make an impact with our rewarding career opportunities. Join us and discover the meaning behind Caring. Connecting. Growing together.

 

The Loan Servicing Oversight Manager – Hybrid – Lincoln, NE is responsible for managing and monitoring third-party vendors that provide loan servicing functions. This role ensures compliance with regulatory requirements, contractual obligations, and internal policies while driving performance, quality, and risk mitigation across the vendor relationships. In addition, this role supports strategic initiatives, ensures compliance with internal policies, and collaborates with cross-functional teams to optimize workflows and enhance overall efficiency.

 

This position follows a hybrid schedule with four in-office days per week.

 

Primary Responsibilities:

• Serve as the primary point of contact for all loan servicing third-party vendors
• Monitor vendor performance against service-level agreements (SLAs) and key performance indicators (KPIs)
• Conduct regular business reviews and audits to ensure compliance with contractual and regulatory standards
• Partner with Compliance and Risk teams to identify and mitigate operational and reputation risks
• Analyze vendor processes and recommend improvements to enhance efficiency and customer experience
• Collaborate with internal stakeholders to resolve escalated issues and implement corrective actions
• Maintain accurate records of vendor performance, compliance findings, and remediation plans
• Prepare and present reports to senior leadership on vendor performance and risk status
• Foster solid partnerships with vendors to ensure alignment with organizational goals

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
 

Required Qualifications:

• 3+ years of experience in loan servicing, vendor management, or financial services operations
• Proven solid understanding of loan servicing processes
• Proven excellent analytical and problem-solving skills
• Experience with contract management and SLA/KPI monitoring
• Demonstrated high attention to detail and ability to manage multiple priorities 
• Proven solid communication and relationship management skills 
• Experience working in a highly regulated industry
• Ability to work onsite four days per week

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.