Business Analyst Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The successful candidate will contribute bringing solutions to the market and support our organization during product development and operations. We are looking for people who can collaborate cross-functionally, demonstrate exceptional attention to detail, have proven product management experience, and the ability to operate flexibly in a rapidly changing work environment.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Assist the development of new products to meet customer requirements and needs 
• Assisting and supporting technical teams in the design and deployment of tools and products into the marketplace 
• Ensuring the delivery of robust, sustainable and scalable solutions, while engaging with IT and business partners 
• Work with our customers and stakeholders to understand their analytics needs and deliverables, act as consultant, to propose business solutions, product and services to drive change 
• Solve unique and complex problems with broad impact on the business 
• Responsible for detailed and continuous business analysis, identifying problems and opportunities, and recommend solutions for the business 
• Collaborate with business development and product development managers on roadmap planning, prioritization, business requirements sessions and other key activities 
• Participate in multiple phases of product delivery, including requirements gathering, testing, training, and support 
• Evaluate gaps in processes and opportunities for automation  
• Capture business requirements and translate into technical specifications 
• Define project requirements, specifications, project scope and timelines 
• Design and maintain documentation, system and data flow diagrams and processes 
• Organize and assist facilitation of trainings and business workshops 
• Assist in UAT activities
• Support onboarding customers and provisioning users
• Assist Customer Support, Operations and Services post deployment and go-live 
• Handle customer relationships and proactive engage to prevent issues 
• Supporting Incident Management and follow ups with users
• Managing and Monitoring operations metrics and reporting
• Improving existing data processes and proposing improvements and fixes to data, systems and SW 
• Assist Governance, Ways of Working, Documentation, Risk Management and other aspects of internal operations to keep products at the highest quality and compliance level

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Degree Qualified (BA, BS) in a relevant field (IT/Computer sciences, SW development, Operations, Data Analytics, Data Science, Engineering, Economics, Business) or equivalent experience 
• Proven business analysis, including product development and/or product management projects experience 
• Proven experience working in a large multinational company or similar environment 
• Proven good knowledge of Application and SW development/implementation methodologies like Agile and Scrum, or similar 
• Demonstrated solid written and verbal communication skills, presentation skills 
• Demonstrated high proficiency in technical writing and technical documentation 
• Proven experience in creating new products and services, or deploying large scale tech solutions 
• Demonstrated proficiency with MS Suite like Word, Excel, PowerPoint, etc. SharePoint and Visio

Preferred Qualifications:

• Master’s, M.B.A., or PhD in a relevant field 
• Proven business acumen, customer facing mindset and/or relevant experience 
• Proven experience working in a customer success team, customer support operations, technical support, or customer service 
• Proven experience in pharmacy benefit management, pharmacy, healthcare consultancy or related fields 
• Proven ability to operate flexibly in a rapidly changing work environment 
• Demonstrated solid analytical and problem-solving skills 
• Demonstrated solid organizational skills 
• Demonstrated knowledge of Project Management methodologies, like PRINCE2 
• Demonstrated understanding of IT systems, databases and other related technologies 
• Demonstrated understanding of Analytics, Data Science, Databases and Cloud computing

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.