Senior Digital Product Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The UHC Consumer Product Office’s vision is to create a simple, seamless and personalized experience for the 50 million members who depend on us to support their health care needs. We are transforming our organization to relentlessly focus on building and fostering an environment centered on the end-to-end experience for our members across all aspects of their health care journeys.  

We are excited to hire a Senior Digital Product Manager for the C&S Digital Team to work on Medicaid experiences. The role will focus on enhancing the foundational experience for Medicaid members by understanding target segments, barriers to digital adoption, top jobs to be done, competitor experience and by identifying opportunities to further enhance our digital experiences to be best in class. This role will also support key strategic initiatives for Medicaid.
 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Hybrid MN/DC: This position follows a hybrid schedule with four in-office days per week.

 

Primary Responsibilities:

• Understand C&S and Consumer Product business objectives and help translate those objectives into tactical strategies and capabilities that can be executed to deliver value

• Drive the roadmap and support execution of foundational digital experiences that align top priority strategic initiatives

• Demonstrate a solid product mindset using market insights, voice-of-customer and data to drive fact-based decisions, prioritize features and inform go-forward strategies

• Define and refine requirements with key partners to ensure we are delivering the digital capabilities needed to support our business. Participate in planning and engage with engineering teams to define solutions that meet our requirements. 

• Proactively identify risks, remove barriers, and present fact-based options to maintain timelines and quality

• Be a relationship leader that brings together key stakeholders that support our E2E member journey across C&S Product & Experience, Operations, Vendor(s), Marketing, Acquisition, etc.; Help connect the dots across the organization for a better overall member experience

• Drive communication of key information: scope, timelines, delivery dates, key changes/decisions, etc. to partners across the organization

• Track and report progress on core KPIs including: NPS, task completion, engagement metrics, qualified leads and shopping to enrollment conversion, etc.

• Ensure collaboration across relevant channels (acquisition teams, engineering, marketing, call center, etc.) and business partners. Be the connective tissue to help drive the best, most coordinated experiences

• Aid in discovery and preparation of business cases to build and ready a backlog of work for future year with clear value proposition(s)

• Partner with various teams, foster relationships, and develop influence within an evolving organization with competing priorities to ensure the highest possible quality in delivery

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ of digital product management or related experience

• Proven ability to translate business problems into user-centric solutions and document requirements for technical and business stakeholders

• Experience working in a matrixed organization with cross-functional teams (product, engineering, marketing, operations, vendors)

• Demonstrated user-centric product development experience with positive impacts to KPIs such as NPS, engagement, and self-service

• Possesses solid written and oral communication skills

 

Preferred Qualifications:

• Knowledge of Medicare and/or Medicaid programs

• Familiarity with product management tools and frameworks (e.g., Aha!, Agile)

• Solid communication and storytelling skills for executive audiences

• Ability to manage ambiguity, build trust through transparency and accountability and influence without authority

• Exhibits resilience and curiosity by embracing challenges, navigation uncertainty with determination and actively exploring unfamiliar solutions

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.   

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.