Primary Care and Site Administrator I - Acton Medical Associates

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Accountable for safety, security, space assignment/utilization and communication within assigned site. Serves as the principal financial and operational manager for primary care within defined locations which will generally include Internal Medicine and Pediatrics.  Collaborates regularly with primary care clinical leadership and supervises primary care staff to ensure that site operations appropriately support high quality delivery of patient care. Ensures specific service line priorities are met and that standard work is implemented as directed by central leadership.  Represents the organization in local community.  

The Primary Care and Site Administrator I partners with 1-2 Chiefs and has a smaller number of service lines and primary care staff than a Site Administrator II.  This position may directly supervise all primary care staff.

Primary Responsibilities:

• Site Operations
  • Address patient complaints and safety events of an administrative or operational nature
  • Creates community. Leads Supervisor/Management meetings for building. Rounds daily within site as whole, checks in with all staff and clinicians.  Supports/backs up other leaders in the building including clinical nurse managers and supervisors
  • Site communication for building wide concerns- e.g. weather closing, emergency management etc.
  • Space planning and allocation at site.  Ensures all services at a site are level loaded.  Works collaboratively with Real Estate team on problem solving across service lines.  Manages communication around all in-coming and out-going providers, specialties, and programs
  • Oversees DPH compliance and safety issues
  • Manages community relations and reports on local health care market
  • Works collaboratively with leaders in other departments.  Acts as an on-site presence to support regional and central leaders of these departments
  • Implements site orientation for all providers and staff at assigned site(s)
• Primary Care Service Line Operations
  • Manages and organizes primary care site leadership team agendas and meetings
  • Communicates and ensures progress is made on achieving service line priorities
  • Understand all workflows and standard work in primary care specialties
  • Responsible for cascading central communication to primary care providers and staff
  • Leads and participates in service line and specialty specific committees
  • Accountable for specialty performance and active problem solver for when issues arise
• Financial Performance and Key Performance Indicators
  • Owns and manages budget process for primary care service line and site operations
  • For Primary Care, tracks encounters by provider by week and month, comfortable speaking to minimum expectations and reinforcing those expectations, able to support clinicians and problem solve around those who aren't at expectations
  • Works with clinical leadership to monitor and improve access for both existing and new patients.  Tracks opening and closing of panels
  • Manages variance reporting for assigned budgets
  • Manages IT/clinical equipment replacement including capital equipment requests
  • Key indicators of Primary Care performance. Analyze and inform leadership on key indicators. Maintains dashboard of key indicators.  Ensures MDI boards are used to align on and move priorities
  • Monitors and understands key performance indicators of practice health. Can present any of these items to group of clinicians and staff in an easy-to-understand way, can connect the work done at the site to these measures, can connect that to L0 and L1 Hoshin work. Maintains a variety of trackers at the site level for easy presentation to triad and other team members
  • Other duties as assigned
• SUPERVISORY RESPONSIBILITIES
  • All Primary Care Support Staff either directly or indirectly
  • Works in partnership with the site based clinical leadership, and collaborates effectively with other site administrators and operations managers, site and specialty directors, and directors of ancillary and corporate functions
  • Collaborates with local human resources on routine Human Resources issues; hires new staff; addresses employee relations issues consistent with the organization's policy; ensures that all site staff members receive appropriate orientation and training; and ensures that company policies and procedures, state and federal laws, and union guidelines are followed within the practice
  • Participates in hiring of provider staff in conjunction with clinical leadership
  • Assesses primary care staffing needs across all departments within a site and is responsible for reallocating staff within the site to address immediate, short-term staffing problems
  • Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency.  Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of professional level in operational medical services, and 2+ years of supervisory experience in clinical operations, preferably in an outpatient multi-specialty medical group practice environment
• Proven high degree of judgment, initiative, leadership, and demonstrated ability in financial management, negotiations, communication, and interpersonal skills  
• Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Proven performs all job functions in compliance with applicable federal, state, local and company policies and procedures
• Proven accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

Preferred Qualification:

• Proven track record of achieving results in a rapidly changing environment and experience managing in an organization with both direct and indirect reporting relationships

WORKING CONDITIONS / PHYSICAL DEMANDS

• Busy office environment with frequent deadlines and interruptions

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.