Certified Medical Assistant Practice Supervisor

Unity Health Network, part of the Optum and UnitedHealth Group family of businesses, is the largest independent physician network in Northeast Ohio. Our infrastructure enables us to provide extensive primary care services and diverse specialty care offerings while removing non-medical business functions from our clinical staff, allowing them to concentrate on care delivery. Our team is growing, and we are looking for more health care professionals who want to be part of an organization that is driven by excellence. You can be part of a dedicated health care team that provides high quality and timely patient-centered services. In return, we will provide you with competitive opportunities that are driven to change the future of health care delivery and your career. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. 

The Practice Supervisor leads day-to-day operations of the health center, partnering with providers and regional leadership to deliver a high-quality, efficient patient experience. This role oversees staffing, scheduling, service standards, and compliance. Practice Supervisor will perform Medical Assistant (MA) duties as needed to support patient flow.

Primary Responsibilities

• Operations & patient experience: Lead daily clinic operations; ensure excellent customer service and patient satisfaction; address complaints and service recovery
• Scheduling & throughput: Coordinate provider schedules and patient appointments; monitor access and adjust templates/coverage as needed
• People leadership: Recruit, coach, counsel, and develop teammates; ensure reliable attendance and professional standards
• Compliance & quality: Ensure adherence to HIPAA and company policies; support implementation of best practices and applicable federal/state/local regulations
• Facility & growth: Maintain a safe, professional environment; monitor space needs; plan/coordinate expansion or enhancement projects as required
• Provider partnership: Partner with Medical Director and regional team to support provider satisfaction and resolve operational barriers
• Community & collaboration: Enhance center visibility through community involvement; participate in committees as needed
• Billing oversight: Ensure billing policies and procedures are followed
• Clinical support (MA duties as needed): Perform clinical intake (vitals/history), room/prepare patients, assist with transfers/specimen collection, support minor in-office procedures, perform point-of-care testing, clean/turn over exam rooms and equipment per infection-control standards, maintain clinical supplies/equipment, and ensure proper storage/disposal of biohazards
• Other: Perform additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High school diploma, GED, or equivalent
• Medical Assistant National Certification
• CPR and/or BLS certification (or ability to obtain per policy)
• 1+ years of leadership/people management experience
• 1+ years of Medical Assistant experience

Preferred Qualifications: 

• 5+ years of experience in a primary care or ambulatory setting
• 3+ years of experience in a management capacity and/or health center operations
• Experience in managed care and/or medical group operations
• Experience with electronic medical records (EMR)
• Hands-on clinical/back office skills (e.g., vitals, injections/immunizations, phlebotomy, urinalysis, medication administration), and/or front office support (e.g., scheduling, prior authorizations, refills, referrals)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.