Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The pod's engine for engagement and logistics - they reach members first, schedule everything, arranges rides and supplies, and closes the loop so nurses and social workers can stay on clinical and psychosocial work. Their outreach ensures continuity of care and complete coordinated follow up after hospitalizations and ER visits. When higher level needs are identified, The Clinical Administrative Coordinator escalates members to an RN or MSW for additional intervention, education, and care coordination support. Act as the front line in maintaining consistent, well-orchestrated transitions of care for vulnerable members. 

Location: Remote/office-based* role requiring 1 day onsite at 303 Roma Ave. Albuquerque, NM. Travel may be required to support care team, as needed (~10% of the time or less).

Schedule (Full-Time): Monday-Friday, 8am-5pm 

If you reside in Albuquerque, NM, you will enjoy the flexibility of an office-based role as you take on some tough challenges. 

Primary Responsibilities:

• First outreach to newly identified high-risk members; explains the program and books the first RN or Social Worker visit
• Schedules post-discharge visits before the member leaves the hospital (Command Center workflow) and confirms the visit happens within 7 days
• Books PCP, specialist and lab appointments; arrange transportation, DME delivery, and home health starts
• Tracks referrals to closure (community resources, specialists, home health) and flags stalled ones to the RN or Social Worker
• Collects documents for Medicaid/LIS applications and D-SNP recertification under Social Worker's direction
• Keeps contact information and outreach attempts current in the care management platform

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment

Preferred Qualifications:

• Scheduling experience in a healthcare setting
• Medicare Advantage experience
• Care coordination experience or experience as a community health worker 
• Strong phone skills
• Bilingual (Spanish/English)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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