VP, Foundational Primary Care Operations | Optum MA

Atrius Health and Reliant Medical Group, parts of the Optum family of businesses, are seeking a VP, Foundational Primary Care Operations to join our team in Auburndale, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live. 

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Position Highlights & Primary Responsibilities:

Under the leadership of the Chief Operating Officer of Optum Massachusetts, the Vice President, Foundational Primary Care Operations is responsible for the financial and operational success of Internal Medicine, Family Medicine, and Pediatrics, including the development, direction, and oversight of clinical operations across these service lines. The Vice President also oversees building and site operations for locations where Internal Medicine, Family Medicine, and/or Pediatrics are present. At these locations, the team's responsibilities extend beyond Primary Care and include oversight of safety, security, sitewide communication, and community building across the departments and service lines operating within the site.

The Vice President leads through the translation of the organization's mission, strategy, and goals into operational priorities that support performance excellence in quality, cost, compliance, patient satisfaction, and clinician performance. This includes long-term planning, operational excellence, optimization of financial performance, business development, and adherence to performance standards. Supervisory responsibility includes oversight of clinical operations staff and direct management of operational leaders within the assigned areas.

GENERAL DUTIES AND RESPONSIBILITES

• Directs and oversees all business and operational aspects of Internal Medicine, Family Medicine, and Pediatrics across Optum Massachusetts. Establishes strategic and operational priorities, goals, metrics, policies, and management systems and holds leaders accountable for successful execution and performance.

• Provides strategic advice and recommendations to C-Suite leadership regarding operating strategy, organizational priorities, new programs, policies, and opportunities to improve clinical and operational performance.

• Leads the implementation and ongoing advancement of a unified Foundational Primary Care operating model including consistent approaches to operations, staffing, workflows, access, and performance management.

• Partners closely with the Executive Chair of Primary Care and Executive Director of Primary Care Nursing to provide aligned clinical, nursing, and operational leadership across Foundational Primary Care, including the development of performance standards, metrics, policies, programs, and improvement strategies.

• Collaborates closely with the Vice President, Complex Primary Care, as well as Vice Presidents and senior leaders across other service lines and functions, to advance shared priorities and ensure coordinated leadership across Optum Massachusetts.

• Maintains a strong enterprise mindset, balancing accountability for Foundational Primary Care with the broader needs and strategic priorities of Optum Massachusetts. Actively participates in cross-organizational initiatives, committees, and leadership forums and contributes to priorities beyond their direct area of responsibility.

• Accountable for the financial performance of assigned areas, including development and management of annual budgets, revenue and expense performance, staffing investments, capital planning, and new business opportunities. Anticipates changes in the business environment and adjusts operational plans accordingly.

• Maintains a strong focus on growth, ensuring that access, capacity, staffing, provider workforce, space, and other operational strategies support organizational growth objectives and changing patient demand.

• Provides operational leadership for provider recruitment and retention across Foundational Primary Care. Partners with clinical leadership and Optum Talent Acquisition to establish recruitment priorities, coordinate and manage recruitment efforts, monitor progress, address barriers, and support the successful recruitment and retention of physicians and advanced practice clinicians.

• Develops and leads operational improvement initiatives focused on standardization, efficiency, access, patient and provider experience, and the elimination of non-value-added work. Establishes meaningful performance measures and uses data to monitor results and continuously improve operations.

• Champions technology and innovation as tools to improve operational performance, simplify work, reduce administrative burden, and enhance the experience of patients, clinicians, and employees. Supports the thoughtful adoption and integration of new technologies into clinical operations.

• Maintains awareness of local and national health care trends, including evolving patient and provider expectations, competitive dynamics, workforce trends, regulatory changes, and emerging models of care, and incorporates relevant developments into strategic and operational planning.

• Provides oversight of building and site operations at locations where Internal Medicine, Family Medicine, and/or Pediatrics are present. Ensures effective sitewide operations across departments and service lines, including safety, security, communication, emergency preparedness, and efforts that foster a connected and collaborative site community.

• Partners with senior leaders to identify space and real estate needs and opportunities that support existing and new clinical programs. Leads operational planning related to space utilization, renovations, relocations, and new sites in partnership with Real Estate and other organizational leaders.

• Develops and implements operational plans that respond effectively to changing patient volumes, staffing needs, clinical programs, organizational priorities, and other business conditions.

• Collaborates with external entities and vendors, including physician groups, hospitals, practices, service providers, and other health care organizations, representing and safeguarding the operational interests of Optum Massachusetts.

• Collaborates with People leadership on workforce planning and employee matters, including hiring, organizational structure, employee relations, development, training, compensation, and compliance with applicable company policies, laws, regulations, and union requirements.

• Directs and develops assigned operational leaders and teams. Establishes clear expectations and accountability while supporting employee development, succession planning, professional growth, and effective utilization of talent.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Provides leadership and oversight for a large operational workforce through a team of directors, managers, and supervisors. Directly supervises a smaller team of operational leaders and other professional and administrative staff, while maintaining accountability for exempt and nonexempt staff across Foundational Primary Care. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include selecting and developing leaders and staff; setting priorities and directing work; evaluating performance; reviewing personnel actions; and supporting leaders in addressing employee concerns and operational issues.

What makes an Optum organization different?

• Be part of a best-in-class employee experience that enables you to practice at the top of your license  

• We believe that better care for clinicians equates to better care for patients 

• We are influencing change collectively on a national scale while still maintaining the culture and community of our local care organizations 

• Practice medicine autonomously in an ambulatory setting partnering with primary care, with a sustainable and thriving national health care organization

Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team-based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities - all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

EDUCATION/LICENSES/CERTIFICATIONS

• Bachelor's degree (or equivalent) required. Master's degree (or equivalent) in business or health administration required.

EXPERIENCE

• Skills and experience typically acquired through at least 10 years of healthcare operational and business management experience in progressively responsible roles, including at least 5 years in high-level clinical operations management, preferably in an outpatient multispecialty medical group practice environment.

• Experience working with a large physician group and managing through influence and collaboration.

• Demonstrated experience leading across a complex, matrixed organization and partnering effectively with physician leaders, operational leaders, and other clinical and corporate functions.

• Supervisory experience over administrative and clinical staff required.

• Knowledge of applicable federal and state laws and regulations related to the health care industry.

SKILLS

• Demonstrated advanced analytical and business expertise, including business plan development and budget development and analysis. Excellent oral, written, and interpersonal communication skills. Strong leadership, facilitation, coaching, and networking skills. Ability to inspire and motivate teams. Works collaboratively and ensures collaboration among team members. Builds effective relationships across clinical, operational, and functional areas and is able to lead through influence when direct authority does not exist. Demonstrated decision-making and problem-solving skills. Uses analytical thinking to make critical decisions. Demonstrated success managing complex initiatives and projects. Able to translate strategic priorities into practical operational plans and drive consistent execution across multiple sites and teams.

• As the senior operational leader for these programs, functions with a high degree of independence, under minimal supervision, with full authority for independent decision-making within the scope of responsibility.

OTHER REQUIREMENTS

• Able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer, and computer applications.

• Performs all job functions in compliance with applicable federal, state, local, and company policies and procedures.

• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information accessed in written, verbal, electronic, or other forms; takes reasonable precautions to prohibit unauthorized access; complies with Atrius Health and departmental privacy policies, procedures, and protocols; and follows HIPAA privacy guidelines when handling protected health information.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.