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Onsite EAP Counselor (Per Diem) - Austin, TX

Austin, Texas

Caring. Connecting. Growing together.

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Onsite EAP Counselor (Per Diem) - Austin, TX

Requisition number: 2341797 Job category: Behavioral Primary location: Austin, TX Date posted: 03/17/2026 Overtime status: Non-exempt Travel: No

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Onsite EAP Counselor is a professional position responsible for providing onsite services to either a dedicated customer or customers in our overall book of business. Responsibilities range from assessment and referral, management consultations, training, and critical incident response. An Onsite EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

***This is a per diem position for a total of 18 hours per week (hours are guaranteed). Position is non-exempt status and paid on an hourly basis.***

Primary Responsibilities:

Conduct solution focused consultations; helping clients define goals, plan action and gain insight
Assess and refer to appropriate programs and services including but not limited to: Worklife, behavioral health, substance abuse / chemical dependency and community-based resources
Assist with referrals for members needing ongoing/additional counseling services
Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
Provide crisis intervention and management support in response to Critical Incidents
Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follows state and federal licensing practices
Other projects as assigned by manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Masters/Doctoral degree in a recognized behavioral health discipline
Current, unrestricted license at the independent practice level
3+ years of experience in a behavioral health setting
Ability to work onsite as needed

Preferred Qualifications:

CEAP
Training in EAP, workplace and organizational dynamics
EAP experience
Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and work place issues
Proficiency with all MS Office applications
Proven solid written and verbal communication skills
Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.