Provider Service Representative

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Prepare, deliver, track, and follow up on physician orders, plans of care (485s), and Face-to-Face (F2F) documentation to ensure timely return and compliance with federal, state, and agency regulations
• Maintain and report outstanding documentation through weekly tracking spreadsheets for leadership
• Coordinate with physician offices and home health clinical teams to ensure documentation accuracy, corrections, and electronic signature support
• Perform delivery and pickup of physician documentation multiple times weekly
• Maintain accurate daily route logs, vehicle inspections, and coordinate vehicle maintenance per Motor Vehicle Policy
• Adhere to privacy practices (HIPAA), timekeeping, attendance, overtime approval, and all agency/UHG policies
• Maintain basic proficiency with home health EMR systems
• Participate in required training, in-services, and conduct a minimum of four physician clinic/hospital in-services annually
• Perform additional duties as assigned by management
• Requires the ability to operate a company vehicle and sit for extended periods, approximately 5-6 hours daily

General Performance Requirements:

• Attends all required in-service training programs to maintain comprehensive home care knowledge base
• Demonstrates effective time management skills by completing assignments within projected time
• Expresses verbal and written communication in a clear, positive, and cooperative manner
• Demonstrates personal responsibility with regard to attendance and punctuality
• Maintains privacy and confidentiality with regard to all patient, staff and Agency information
• Promotes the Agency image by adhering to the Dress Code and personal hygiene standards
• Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessar

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED 
• 2+ years of medical experience
• 1+ years of experience in customer service or provider support role
• Basic level of proficiency with MS programs including Excel and Word
• Must have and maintain at all times a valid Texas driver's license and personal auto insurance coverage in accordance with organization requirements

Preferred Qualifications:

• Experience working in home health or a clinic setting
• Experience working with electronic medical record applications
• Public speaking experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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