Patient Access Supervisor

This position is Onsite. Our office is located at 2215 Truxtun Avenue Bakersfield CA 93301.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Patient Access Supervisor is responsible for assisting the Patient Access Leadership in managing daily operations within the assigned client Facility or within the Patient Access Contact Center operations. Supplements staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment in order to achieve desired outcomes and compliance with Optum360 and client policies/procedures and standards.  Provides input in hiring/firing decisions, as well as performance appraisals.  May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.  Serves as relief support and a "super user" for new programs, processes, and technologies.  Works on-call schedule, as required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 2:00 pm - 10:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of paid training. The hours during training will be 9:00 am to 5:00 pm, Monday - Friday.

Primary Responsibilities:

• Provides operational guidance and support to assigned staff under the direction of the Patient Access Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required
• Serves as technical advisor and resource to staff and the Manager
• Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal workflow needs that meets performance requirements
• Performs job-specific accountabilities of relief staff or other job functions as assigned by the Manager, or as required to meet expectations
• Thorough knowledge of all aspects of Patient Access services and skills to successfully fill-in any position and/or work at multiple sites within a Facility or within multiple Facilities, fully meeting performance expectations and standards
• Works varying hours and/or on-call schedule, as required
• In coordination with the Manager may participate in the redesign of Patient Access processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
• The supervisor is expected to support the Patient Access team members to achieve the highest level of customer satisfaction and to meet the organization goals for customer service and financial performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 5+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. Applicable education and/or training can be used to balance a lack of experience
• 2+ years of Supervisory and/or Team Lead experience in a hospital or clinical setting
• 2+ years of experience in customer service, preferably in a healthcare environment
• Experience with EHR or Patient Registration systems
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
• Requires proficiency with Microsoft Excel, Word, and PowerPoint
• Willing to work in a client and patient facing environment onsite - this is not a Telecommute position
• Ability to report to multiple hospital locations in Bakersfield, CA on a daily basis
• Availability to be on call 24/7
• Ability to work during our normal business hours of 2:00 pm to 10:30 pm PST.

Preferred Qualifications:

• Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM) desirable
• Experience working in a Union environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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