Adoption and Performance Informaticist

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Adoption and Performance Informaticist is responsible for reinforcing data driven adoption of digital functionality and workflow-based training (in-person and virtual) that promotes effective and efficient use of EHR tools, improves clinical workflows, and enhances user satisfaction. This position also plays a critical role in delivering support for new EHR functionality implementations, enhancements, and sustained use of systems across clinical and operational teams. This role combines deep knowledge of health informatics, clinical workflows, and change management to support users in achieving EHR proficiency and maximizing its value for patient care, safety, and efficiency.

Primary Responsibilities:

• Serve as a subject matter expert on technology functionality, workflows, and best practices across clinical (acute and ambulatory), including clinically driven revenue cycle workflows
• Lead and support data driven adoption initiatives, including training, go-live support, and post-implementation optimization
• Leverage industry-standard efficiency and mastery metrics to proactively target end users to receive support
• Partner with client delivery HI teams to design adoption initiatives that deliver high-value outcomes to clients
• Partner with HI Adoption Analytics to quantify the value of at-elbow support initiatives
• Collaborate with end users and operational leaders to identify barriers to adoption and develop targeted solutions
• Adapts training based on learner preferences, generational priorities, and learning barriers to individualize learning
• Collaborate with Analytics Analysts to review system usage data, identifying trends, gaps, and opportunities for improvement
• First line support for ongoing coaching and mentorship to clinical champions and super users for assigned areas
• Utilizes and incorporates change management strategies to foster user engagement and sustained adoption
• Maintain current knowledge of industry standards, regulatory requirements, and emerging technologies in health informatics
• Demonstrates flexibility to work varied hours, as needed
• Obtains and maintains credentialed status in assigned EHR applications, Optum technologies and others as applicable
• Delivers advanced technology training programs (Mastery sessions) tailored to end user specialties and/or roles
• Serve as a liaison between end-users and IT teams to report issues, gather feedback, and suggest system enhancements
• Manage ServiceNow ticket queues, as applicable
• Partners with HI instructional designers on development of training and communication materials for adoption and mastery programs
• Deliver training and communication to end users and operational users when required for initial onboarding and continuous education, adoption, and mastery. This includes serving as a backup to HI trainers and/or instructional designers in supporting onboarding, super user training, complex project implementations, and technology changes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years in education or healthcare related field
• Familiarity with healthcare technologies and adult education learning principles and training delivery
• Proficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, and Outlook
• Proven excellent communication, presentation, and interpersonal skills
• Proven ability to work independently and collaboratively across multidisciplinary teams
• Driver's License and access to reliable transportation

Preferred Qualification:

• Solid understanding of electronic health records (EHRs) and related workflows

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.