Field Case Manager - South Polk, Highland and Hardee Counties, FL

This is a full-time opportunity - Monday through Friday - 8:00am to 5:00pm

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

You push yourself to reach higher and go further.  Because for you, it's all about ensuring a positive outcome for our members.  In this role, you'll work in the field and coordinate the long-term care needs for patients in the local community. And at every turn, you'll have the support of an elite and dynamic team. Join UnitedHealth Group and our family of businesses and you will use your diverse knowledge and experience to make health care work better for our patients. You will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.   

If you reside locally to the South Polk, Highland or Hardee Counties, FL, you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities: 

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team

Expect to spend about 80% of your time in the field visiting our members in their homes or in long-term care facilities. You'll need to be flexible, adaptable and, above all, patient in all types of situations. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Four-year degree plus 2+ years of relevant experience 
• No degree, 6+ years of relevant social service or case management experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver's license and access to reliable transportation and the ability to travel within assigned territory to meet with members and providers

Preferred Qualifications:  

• LTC Case management experience
• Experience with electronic charting 
• Experience with arranging community resources 
• Field-based work experience
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in managing populations with complex medical or behavioral needs 
• Experience in long-term care, home health, hospice, public health, or assisted living
• Experience with local behavioral health providers and community support organizations addressing SDOH (e.g., food banks, non-emergent transportation, utility assistance, housing/rapid re-housing assistance, etc.)
• Bilingual Spanish

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.