Digital Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

As a Digital Product Manager, you will be responsible for overseeing the processes related to the definition and delivery of digital products. You will develop functional specifications, including capabilities, features, user stories, and acceptance criteria, based on feedback from internal and external stakeholders. You will collaborate with business and technology teams to define product strategy, prioritize features, and drive successful product delivery.

Primary Responsibilities:

• Define and lead product strategy and roadmap for digital healthcare and pharmacy solutions
• Elicit, analyze, and translate business requirements into capabilities, features, user stories, and acceptance criteria
• Partner with stakeholders to define product vision, roadmap, and release priorities
• Manage and prioritize the product backlog and ensure alignment with business objectives
• Collaborate with engineering teams to evaluate capabilities, define solution alternatives, and prioritize product releases
• Effectively communicate product vision, roadmap, and feature requirements to development teams
• Work closely with UX and engineering teams to shape product design and user experience
• Generate release notes, demo scripts, and conduct product demonstrations for stakeholders and clients
• Independently identify and analyze relevant data to support product decisions and business cases
• Maintain a comprehensive understanding of product capabilities and feature requirements
• Drive continuous improvement by acting on feedback received during retrospectives and product reviews
• Identify potential risks and proactively develop mitigation strategies
• Foster a culture of innovation across the product portfolio
• Collaborate effectively with onsite and offshore teams to assess requirements and deliver solutions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Engineering, Technology, Computer Science, Pharmacy, Healthcare, Allied Health Sciences, MCA, or a related field
• 5+ years of IT industry experience, including at least 3 years in Healthcare Informatics, Product Management, Product Owner, or Business Analysis roles
• Experience in Healthcare, Pharmacy, PBM (Pharmacy Benefit Management), or related healthcare technology domains
• Experience defining capabilities, features, user stories, wireframes, and acceptance criteria
• Proven experience managing product backlogs and working within Agile product development frameworks
• Experience collaborating with development teams throughout feature implementation and delivery
• Solid understanding of healthcare workflows, pharmacy systems, prescription adjudication, specialty pharmacy operations, and member journeys
• Proven solid analytical, logical reasoning, and problem-solving capabilities
• Proven excellent verbal and written communication skills

Preferred Qualifications:

• MBA or advanced degree in Business, Technology, Healthcare, or a related discipline
• Experience with voice, digital, self-service, IVR, contact center, chatbot, conversational AI, or customer engagement platforms
• Experience launching MVPs and managing products through the entire product lifecycle
• Hands-on experience with Jira, Rally, Aha!, or similar product management and requirements management tools
• Knowledge of Optum domain, prescription adjudication systems, specialty pharmacy subsystems, and prescription member workflows

About Optum

Optum specializes in the delivery, clinical management, and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services that promote optimal outcomes, superior savings, and outstanding client and consumer experiences.

At Optum, we are dedicated to helping make the health system work better for everyone. As part of a global organization, you'll have the opportunity to work on innovative healthcare solutions that impact millions of lives while collaborating with talented teams across business and technology.

Join us and help shape the future of healthcare through digital innovation.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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