Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Design and develop AI/ML models for predictive analytics, automation, and anomaly detection
• Build and maintain data pipelines using Python for preprocessing and model training
• Deploy AI/ML solutions as scalable microservices in Kubernetes environments
• Develop secure enterprise applications following secure coding and OWASP practices
• Implement authentication, authorization, and encryption mechanisms in applications
• Build security tools for threat detection, log analysis, and vulnerability assessment
• Automate help desk ticket classification and routing using AI/ML techniques
• Develop chatbots and intelligent assistants for self-service support
• Create Python scripts to automate repetitive support and operational tasks
• Analyze ticket data to enable predictive issue resolution and trend insights
• Design and optimize Oracle database queries, schemas, and stored procedures
• Develop backend services using Python and microservices architecture
• Manage deployments and orchestration using Docker and Kubernetes (K8s)
• Implement CI/CD pipelines and version control using Git-based workflows

• Collaborate with cross-functional teams and drive continuous innovation and process improvement

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate
• Solid programming experience in Python for backend development, automation, and AI/ML
• Hands-on experience with AI/ML frameworks (e.g., TensorFlow, PyTorch, scikit-learn)
• Hands-on experience with Git-based version control systems and branching strategies
• Experience in developing secure applications with knowledge of OWASP best practices
• Experience in building REST APIs and microservices architecture
• Experience with containerization (Docker) and Kubernetes (K8s) for deployment and orchestration
• Experience in automation and scripting for IT operations or help desk processes
• Exposure to CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins, etc.)
• Good understanding of machine learning algorithms, NLP, and data modeling techniques
• Familiarity with authentication, authorization, and encryption mechanisms
• Proficiency in Oracle database development, including SQL, PL/SQL, and performance tuning
• Proven solid analytical and problem-solving skills with the ability to handle large datasets and complex systems
• Proven excellent communication and collaboration skills, with experience working in Agile/Scrum environments

Preferred Qualification:

• Knowledge of ITSM / help desk tools and ticketing systems

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.