Associate Clinical Applications Analyst - Oracle

About the Role

Optum's EHR Services practice supports healthcare organizations in optimizing Electronic Health Record (EHR) ecosystems and the clinical applications that integrate with core EHR platforms such as Epic and Oracle Cerner. These applications support critical clinical and operational workflows across areas such as laboratory, imaging, pharmacy, cardiology, perioperative services, ambulatory care, and other specialty departments.

As a Core Clinical Applications Analyst - Associate, you will gain hands-on experience supporting clinical applications that help healthcare organizations deliver safe, efficient patient care. Working alongside senior analysts, consultants, and application leaders, you will learn the fundamentals of healthcare IT, clinical workflows, application support, testing, troubleshooting, and system optimization while building a foundation for a career in healthcare technology. This position is designed for early-career professionals seeking practical experience in healthcare IT and clinical application support.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Clinical Application Support

• Contribute to the day-to-day support of clinical applications that integrate with Epic, Oracle Cerner, and related healthcare technologies
• Assist with application configuration, maintenance, workflow updates, user settings, and integration-related support activities under the guidance of senior team members
• Develop an understanding of clinical and operational workflows and how clinical applications support patient care and business operations
• Support application build, enhancement, and maintenance activities while following established standards and best practices

Testing, Issue Resolution, and Continuous Improvement

• Support application testing efforts, including unit, integrated, regression, upgrade, and go-live validation activities using established testing procedures
• Help investigate application issues, workflow gaps, interface errors, and end-user concerns while appropriately escalating complex issues
• Participate in go-live, upgrade, and post-implementation support activities to help ensure system stability and user adoption
• Provide application support coverage as assigned, which may include participation in an on-call rotation to address urgent operational or system support needs
• Assist with identifying opportunities for workflow optimization and operational improvement

Collaboration and Documentation

• Partner with analysts, technical teams, clinical stakeholders, and other cross-functional partners to support project and operational initiatives
• Collaborate with third-party vendors and EHR platform representatives during troubleshooting, maintenance, and enhancement efforts
• Create and maintain documentation including workflow diagrams, build specifications, test scripts, knowledge articles, status updates, and support materials
• Participate in team and client meetings to communicate progress, identify risks, and support project objectives

Compliance and Security

• Adhere to established security, privacy, regulatory, and protected health information (PHI) requirements when supporting clinical applications and healthcare data
• Follow organizational policies and documented procedures to ensure responsible handling of system access, application data, and support activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma  
• 1+ years of experience in healthcare IT, enterprise IT, technical support, clinical systems support, internships, or related technology-focused environments
• 6+ months experience working knowledge of Microsoft Office and collaboration tools like Excel, PowerPoint, Visio, and SharePoint
• Foundational understanding of technology concepts such as applications, databases, interfaces, networking, or system workflows through work experience or education
• Available for on call or after hours support per business need
• Available during Eastern time zone working hours

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience
• Exposure to Epic, Oracle Cerner, or other EHR platforms
• Exposure to clinical applications or healthcare technology environments through internships, academic projects, or professional experience
• Familiarity with healthcare interoperability and integration concepts, including HL7 and interfaces
• Awareness of service management or delivery methodologies such as Agile, ITIL, Lean, or similar frameworks
• Interest in pursuing healthcare technology, EHR, or application certifications and professional development opportunities
• Demonstrated curiosity, problem-solving ability, and willingness to learn new technologies and healthcare workflows
• Strong written, verbal, and interpersonal communication skills
• Ability to work effectively in a collaborative, fast-paced environment while managing multiple priorities

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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