Healthcare Representative

This position is Onsite. Our office is located at Beth Israel Deaconess Medical Center 1330 Brookline Ave Boston, MA 02215.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

This position is full-time, Tuesday - Saturday. Employees are required to have flexibility to work our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm

This will be on the job training and the hours during training will be normal business hours.

Primary Responsibilities:

• Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage.
• Complete applications for state and federal programs.
• Review medical records and take all necessary actions to expedite benefit approval.
• Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
• Maintain ongoing communication with government agencies regarding the status of claims.
• Provide updates and assistance to hospital personnel and other Optum staff as needed.
• Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems.
• Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
• Willing to work in a fast-paced hospital or healthcare environment.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Experience with Microsoft Office products
• Experience working in a group or office space setting
• Ability to work at Beth Israel Deaconess Medical Center 330 Brookline Ave Boston, MA 02215
• Must be able to work on Tuesday - Saturday from 8:30 am to 5:00 pm

Preferred Requirements:

• 1+ years of Customer Service experience within a hospital or healthcare environment
• Knowledge of federal and state programs that will benefit coverage for clients
• Knowledge of medical terminology
• Experience communicating with patients & staff with various educational & socio-economic backgrounds
• Bilingual fluency in English/Spanish
• EPIC experience

Soft Skills:

• Excellent organizational skills
• Strong communication skills

Physical and Work Environment:

• General office demands
• Prolonged periods of standing and walking in hospital facilities
• Adherence to facility masking requirements always

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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