Associate Clinical Administrative Coordinator

This position is Onsite. Our office is located at 4990 Pearl East Circle, Boulder, CO 80301.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Associate Clinical Administrative Coordinator is a member of a high performing, dynamic Clinic Operations Support Team (COST) under the Patient Service Center (PSC) responsible for timely and accurate data entry and validation that is essential to the PSC and Clinic operations by working together to deliver an exceptional patient experience. Primary responsibilities include, but are not limited to, reviewing and processing information within the appropriate systems according to established business rules and performance goals for accuracy and efficiency.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Reviewing documents and scanning them into medical records
• Data Entry, including patient identifying information
• This individual will be part of the Clinic Operations Support Team (COST) reporting under the Patient Service Center (PSC)
• Work collaboratively with Clinic Leaders (Providers, Admins, and clinic staff) and PSC Leadership
• Maintains accuracy of customer resource applications (e.g., Clinic / Provider Directory) to ensure our customers have the most current guidance published to properly care for our patients
• Demonstrate a detailed understanding of the level of support the COST provides to our customers
• Customer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience
• Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
• Identifies and communicates to management recommendations for process improvement
• Displays dignity and respect in all interactions
• Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement
• Prioritizes and organizes own work to meet agreed upon deadlines
• Conducts research to provide the right information that is requested
• Accepts responsibility and accountability for all decisions and completed duties
• Takes initiative and requires little assistance with standard and non-standard requests
• Acknowledge, address, and respond in a professional and timely manner to all correspondence received
• Monitor, track, validate, and / or integrate data information and requests into our customer resources
• Identify the level of urgency of requests that have immediate impact to business operations
• Regular, consistent, and timely attendance
• Performs all other duties as assigned

The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Experience working in a medical records department, including scanning, analyzing, and preparing records
• Experience with using Microsoft Outlook (email and calendar management)
• Ability to work on-site and reside within commutable distance to 4990 Pearl East Circle, Boulder, CO, 80301
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of healthcare customer experience
• Experience with EPIC
• Medical facility (non-clinical) office experience
• Experience with using Microsoft Outlook, Microsoft Word (create correspondence and work within templates), and Microsoft Excel (data entry, sort, filter, and work within tables)

Soft Skills:

• Ability to professionally communicate with leadership, including but not limited to physicians and senior level leadership
• Ability to anticipate customer needs and pro-actively offer solutions
• Ability to pro-actively anticipate business needs and follow-up accordingly
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently and complete project requirements in an efficient and timely manner
• Ability to effectively multi - task and prioritize
• Ability to easily adapt to changing environment and priorities
• Ability to communicate instructions to others

Physical and Work Environment:

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $x16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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