Lien Processing Specialist

This position is Onsite. Our office is located at 600 Airborne Pkwy, Buffalo, NY.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Lien Processing Specialist, you will handle new and existing cases. You will assign cases to create files and database IDs for reach case. You will investigate the details of each case, review documents, verify information and update electronic files. Communication with creditors or merchants may be required to gather additional information or clarify details.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Review and analyze new garnishment cases and legal orders to determine if the lien will be honored, verifying all case details (e.g. matching provider/employee information and tax IDs) to ensure each order meets legal and procedural requirements. If a lien cannot be honored, prepare the appropriate notification.
• Prepare and process garnishment payment checks for approved cases, confirming the accuracy of each check (amount, payee, case reference) before release. This includes attaching any required documentation or reference sheets for the payment.
• Coordinate the timely mailing of paper checks to the appropriate payees (creditors, courts, or agencies) as specified by the garnishment order. Verify correct addresses and include necessary correspondence, ensuring all disbursements are delivered within required deadlines and documented properly.
• Maintain organized case files and thorough documentation for each garnishment handled. Update internal systems, logs, and records (e.g. tracking letters sent and checks issued) to provide an audit trail of all actions taken. Ensure that all records are accurate and readily available for compliance reporting or audits.
• Liaise with internal and support teams to facilitate the garnishment process. Work closely with departments such as Legal (for guidance on complex or contested liens), Mailroom (for physical check handling and shipping), and Finance/Accounts Payable as needed to resolve issues and keep workflows on track. Communicate status updates or requirements clearly to ensure a smooth, end-to-end garnishment operation.

You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the UCC lien.      

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using computers as the primary job tools
• Ability to navigate multiple systems, perform data validation (e.g., matching TINs and case details), and maintain accurate electronic records.
• Proficiency with computer and Windows PC applications, which includes the ability to learn and apply new systems quickly, ensuring efficient processing and documentation of garnishment cases in a high-volume environment
• Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.    

Soft Skills:

• Excellent organizational skills and the ability to multi-task and prioritize effectively to manage multiple garnishment cases concurrently and meet deadlines.
• Strong communication and coordination abilities to collaborate with cross-functional teams and correspond professionally with internal and external parties (e.g. legal entities or creditors) regarding garnishment matters. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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