Clinical Director

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Explore opportunities at Proceed Finance, part of the Optum family of businesses. We're a Nebraska-based financial technology company that is an established leader in the markets we serve. As patient financing experts, we create affordability for life-changing treatment so patients can restore their health and happiness. Come be a part of our innovative culture and make an impact with our rewarding career opportunities. Join us and discover the meaning behind Caring. Connecting. Growing together.

Proceed Finance is seeking a Relationship & Vendor Manager to own and strengthen strategic partnerships with banking institutions and critical third-party vendors. This role plays a key part in supporting operational excellence, regulatory compliance, and scalable growth within a regulated fintech environment.

The ideal candidate brings strong relationship management, vendor governance, and cross functional coordination experience, and serves as a trusted liaison between external partners and internal teams to ensure alignment, transparency, and timely execution.

Primary Responsibilities:

• Partner & Relationship Management
  • Serve as the primary point of contact for banking partners, lenders, and strategic vendors
  • Build and maintain long-term, trust-based partner relationships
  • Act as an escalation point to resolve partner issues with clear, proactive communication
  • Prepare executive-ready summaries, reports, and presentations for partners and internal leadership
  • Track partner requests, commitments, and deliverables, providing regular status updates
• Vendor Oversight & Governance
  • Support vendor onboarding, due diligence, and ongoing performance assessments
  • Review contracts, SLAs, and pricing to balance cost, performance, and risk
  • Monitor vendor compliance with regulatory, contractual, and internal requirements
  • Maintain audit-ready documentation related to vendor decisions and performance
• Audit, Compliance & Risk Support
  • Coordinate audit and oversight responses for banking partners, lenders, and regulators
  • Collect, validate, and organize compliance, risk, and performance documentation
  • Ensure timely submission of reports, certifications, and attestations
  • Partner with Compliance and Risk teams to remediate findings and implement corrective actions
• Operational & Cross-Functional Collaboration
  • Manage and prioritize partner and vendor requests across internal teams
  • Collaborate with Compliance, Risk, Finance, Product, Operations, and Technology teams
  • Track and report vendor KPIs, risk assessments, and performance metrics
  • Support seamless integration of vendor services into core fintech operations
• Strategic & Continuous Improvement
• Identify recurring vendor or partner issues and recommend scalable solutions
  • Drive process improvements that enhance partner experience, efficiency, and scalability
  • Support new product launches by coordinating vendor readiness and deliverables
  • Assist with onboarding and training of new partners as needed
    
    

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in vendor management, third party risk, banking partnerships, fintech operations, or financial services
• 3+ years of audit and compliance coordination experience in a regulated financial environment
• 2+ years of experience owning vendor KPI, risk, and performance reporting for senior stakeholders
• Hands-on experience managing multiple vendors, including onboarding, due diligence, contract/SLA review, pricing evaluation, and performance oversight
• Experience using third-party risk or vendor governance platforms (e.g., VendorPoint or similar)
• Demonstrated executive-level communication skills, including experience serving as a primary liaison to banking or regulated partners

Preferred Qualification:

• Experience driving process improvements in a fast-paced, high-growth environment
• Demonstrated solid analytical and problem-solving skills with high attention to detail
• Demonstrated excellent organizational skills and ability to manage multiple priorities
• Demonstrated high integrity and commitment to governance and compliance
• Demonstrated ability to influence outcomes through collaboration

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.