Health Information Management Supervisor

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Location: Remote in IN. Role may require rare, but occasional, travel onsite depending on business need. 

Schedule: Monday-Friday, standard business hours. Schedule to be determined upon hire.

Primary Responsibilities: 

• Oversee the daily operations of the Health Information Management (HIM) Department under the supervision of HIM leadership.
• Provide management support to the team comprised of Data Integrity and ROI specialists, Records Management specialists and Admin representatives.
• Work closely with the HIM leadership, privacy, and legal departments to ensure the team stays current with changes to the Federal Privacy Act, HIPAA laws and any state or local laws.
• Ensure the department and organization are following all applicable federal, state, and local laws as it relates to the release of information. 
• Work with HIM management to evaluate staff performance, productivity, and quality measures, ensuring that they meet the departmental standards. 
• In coordination with HIM leadership, trains, provides feedback, evaluates, and provides corrective action to staff as needed.
• Review unique medical records requests with the privacy and legal departments ensuring all requests are completed with a high-level of accuracy and correctness.
• Perform root causes analysis on data discrepancies, working with HIM management to rectify identified issues.
• Maintain strict patient confidentiality, adhering to HIPAA guidelines and applicable laws as it relates to the release of PHI data.
• Ensure the highest-level standard of customer service is provided across the HIM team.
• Identify, resolve, and escalate issues appropriately, while informing HIM management of all compliancy and PHI integrity issues, customer complaints, and incidents in a timely manner. 
• Manage and monitor all Release of Information and Identity work queues and reports.
• Communicate HIM operation and activities to the HIM Director and other organization leaders, keeping them updated on pertinent information.
• Provides best in class level of customer service when interacting with all patients, providers, and third-party requestors. 
• Work closely with the HIM leadership to execute priority initiatives in a timely and effective manner. 
• Assist with special projects and other job-related duties as assigned.
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Skills:

• High school diploma/GED
• 2+ years of experience in a healthcare setting, working directly in Healthcare Information Management and/or Records Management
• 1+ years of supervisory or managerial experience
• 1+ years of experience with electronic health records
• 1+ years of experience with the full Microsoft Office 365 Suite of applications (e.g., Word, Excel, PowerPoint, Project, Outlook, Teams, SharePoint, etc.)
• 1+ years of experience with various federal, state, and local regulations as it relates PHI data

Preferred:

• Epic HIM experience/experience with Epic HIM Workflows (Identity Manager, Release of Information, Faxing Error Resolution, etc.)
• Strong analytical, organizational, and communication (verbal and written) skills are required
• Able to demonstrate time management skills and be able to prioritize multiple concurrent tasks
• Must be detail oriented and pay attention to details at a granular level

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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