Chief Client Officer, Emisar

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Leads GPO account organization, serving as internal and external facing client leader with accountability for operational excellence and client expansion.  Builds solid relationships with GPO participant executives, GPO leaders and their teams, and executives across the UHG enterprise.  Maintains, expands, and actions a pipeline of prospective participants.  

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires within 30 minutes of an office in Minnesota or Washington, D.C., you'll be required to work a minimum of four days per week in-office.

Primary Responsibilities:

Day-to-Day Client Management

• Manage E2E client relationships for GPO book of business, aligned to enterprise goals and long-term value
• Be in the market and knowledgeable, balancing urgent with strategic
• Champion initiatives that optimize client satisfaction, retention and NPS
• Build executive-level client relationships through solid performance, strategic partnership, entertainment and events
• Design and facilitate high-value Client forums, meetings that drive strategic alignment, innovation, and actionable outcomes
• Establish effective operating / service model for team, clients and with partners (internal / external), championing consistent engagement across org 
• Support client teams in proactively communicating and managing impact of enterprise initiatives (e.g. new product rollouts, etc.)
• Navigate escalations / client issues with executive presence, mobilizing teams, negotiating with client, and ensuring timely resolution
• Build and engage internal "table" of critical leadership stakeholders, partners and execution teams
• Drive ongoing improvements in team performance, process efficiency, and service delivery, embedding a culture of innovation and accountability

Renewal Strategy & Execution

• Plan proactive renewal strategy, including relationship and competitive strategy, UW / financials, product upsell, rebates, formulary, etc. 
• Optimize margin expansion opportunity through renewals, effectively aligning solutions and programs to client business objectives, needs and critical challenges - emphasis on enterprise opportunities 
• Execute E2E competitive RFPs, following established guidelines and demonstrating appropriate awareness to seek approval if deviations are necessary

P&L Ownership

• Proactive financial performance management, monitoring and adjusting as needed
• Effectively monitor and optimize multiple factors that influence client profitability (pricing, rebates, legal, formulary, utilization, pharmacy, etc.)

Enterprise & Industry Thinking

• Partner proactively, consistently and effectively across UHG, leveraging full team, strategizing with full enterprise value / offerings at the center, restlessly looking for ways to drive value and connectivity
• Be informed and have a point of view around industry activity, insights and trends, and proactively share with clients, consultants and internal teams

Leadership Effectiveness

• Demonstrate awareness of leadership responsibility, act in accordance with cultural values and norms, and effectively manage personal impact 
• Exhibit sound judgment around decisioning, teams and resources, client engagement and confidentiality
• Follow established guidelines, processes, approval requirements and operating norms consistently
• Meet deadlines, prepare and distribute pre-reads, come prepared to meetings, engage effectively, and communicate professionally over email / in meetings
• Encourage your teams to cast a positive shadow and manage their impact internally and with clients

Team Management

• Client management team leadership, including training, development, EXI and organizational needs/guidelines
• Foster team engagement and cohesion through regular, consistent team cadences, including staff meetings, town halls, 1:1s, listening circles, etc.
• Educate and develop team members to consistently elevate performance, including how to manage a renewal, competitive renewal, drive strategic dialogue and upsells, negotiate or engage in difficult conversations, etc.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent 
• 15 or more years of client management experience 
• Solid knowledge of PBM is required
• Prior experience with drug rebate programs 
• Experience in a client facing position with common contact with owner and C-Level client representatives

Preferred Qualifications:

• Master's degree 
• Pharmacy, finance, or accounting background

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $200,400 to $343,500 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.