Field Based Community Health Worker - Charlotte, NC

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social screenings, care coordination and member education.

Travel 75% in Charlotte, NC, and surrounding areas within 75 miles.

Schedule: Monday-Friday standard business hours. No nights, no weekends and no holidays. We offer our established staff the option to work 4 10-hour days (7 am-6 pm) in lieu of the traditional 8 hour 5/day week schedule. *after employee has demonstrated competency with the role and are able to meet metrics, etc.

This position is filed-based with a home-based office. 

If you reside within the state of Charlotte, NC, you will enjoy the flexibility to work in both the field as well as remotely* as you take on some tough challenges.

Primary Responsibilities:

• Linking members to applicable community resources 
• Complete field visits for high risk, hard to reach members 
• Telephonic outreach to targeted members 
• Keep the member out of the hospital by supporting regular visits to their primary physician 
• Keep member actively engaged with their primary physician 
• Support the member to ensure pick - up of their Rx 
• Proactively engage the member to manage their care 
• Provide member education 
• Support transitions of care 
• Create a positive and engaging experience for the member 
• Help to keep members compliant with their care plans 
• Collaborate with member's care team (community, providers, internal staff) 
• Partner with and support care team by completing delegated tasks  
• Knowledge and continued learning of community cultures and values 
• Conduct individual-level screenings to capture member's current health care needs (e.g. Transitions of Care, Health Risk assessments) 
• Engage member to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences, and objectives 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED (or higher) 
• Intermediate level of knowledge of culture and values of community 
• Intermediate level of familiarity with the resources available in the community 
• Must have a designated workspace inside the home with the ability to access high-speed internet   
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area 
• Ability to travel locally (up to 75%), up to 150 miles round trip (75 miles one way) (includes mileage reimbursement) 
• Must be a NC resident and have resided within the local community for 2+ years

Preferred Qualifications:

• Bachelor's Degree (or higher) in Social Work and / or Health Care Administration 
• Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, Medical Assistant 
• CHW Accreditation 
• Experience working in Managed Care 
• Knowledge of Medicaid population 
• Home Health or Field Based experience (Home Visits) 

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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