Program Manager - Corporate Well-being

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Program Manager you will ensure long-term success of the client's population health program by guiding and supporting a holistic well-being solution that is tailored to the client's needs and organizational culture. You will provide thought leadership by personalizing industry insights, best practices, and trends to the client's employee population. Primary functions include health strategy design & development, vendor collaboration and oversight, and population health data analysis & measurement.

Primary Responsibilities:

• Assesses population health needs using available claims data, utilization statistics, and satisfaction to identify opportunities and develop tactical project plans.
• Provides oversight & best practice guidance to workplace and virtual population health initiatives and focus areas (well-being, fitness, clinical and mental health).
• Collaborates with key stakeholders to develop and assist with a cohesive, holistic and data focused population health strategy to drive health improvement and resiliency of the employee population.
• Develops and executes population health project management activities nationally and on a global scale, with resource availability and allocation, reporting, and on-time delivery of projects, within scope and budget.
• Manages the client's population health offerings (e.g. discount programs, incentives, programming, health plan resources, homegrown resources)
• Oversees and works across all population health vendors to remove barriers, enhance referral pathways and create integration opportunities under a unified strategy
• Conducts impact analysis of population health initiatives and benchmarks programming against industry findings & Optum's book of business
• Utilizes claim and related data to monitor, track, forecast, and analyze trends & challenges, to identify opportunities to drive further engagement and clinical value
• Partners with a Service Delivery Leader and Human Capital to hire, train, coach, motivate, schedule, develop, evaluate and, when necessary, terminate Workplace Well-being team members across associated services (e.g. Nutrition, Fitness, Coaching)
• Collaborates regularly with the client's internal support structure along with Plus One/Optum operations, engagement, sales and account management teams
• Handles and stores all data in compliance with relevant data protection laws and policies (e.g. HIPAA, GDPR etc).
• Responds to client suggestions, concerns, and complaints in a timely, professional, and consistent manner while providing the gold standard in customer service
• Implements and follows all Workplace Well-being and client policies and procedures
• Completes all assigned education coursework and trainings within the first 30 days of date of hire
• Performs any other projects and responsibilities as required
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in a related field (health promotion, health education, public health or related health emphasis). * Five or more years of experience in health promotion, health management, corporate wellness, human resources/organizational behavior or a related field
• 2+ years of experience with implementation or large healthcare project management experience. * One or more years of people management experience
• Experience in financial reporting, trend analysis, and communicating at an executive level. * Demonstrated ability to research, design and implement solutions to problems involving analytical and creative elements
• Proven excellent multi-tasking, time management, problem-solving, and organizational skills
• Effective and engaging public speaking skills with the ability to communicate professionally and appropriately with clients and participants
• Competence with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:

• Master's degree in a Health Promotion Management, Public Health or related field
• Related Health Promotion or Public Health certification such as: National Commission for Health Education Credentialing (NCHEC) certification, WellCert Certified Wellness Practitioner, CHES (Certified Health Education Specialist).
• Relevant experience with health plan, client and vendor management, and preferably experience with Optum's employer market space

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.