Software Engineering Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Manager, Software Engineering (GL28) leads onshore, and offshore software engineering teams focused on delivering claims auto adjudication automation that drives measurable FTE savings, improved quality metrics, and scalable business outcomes. This role owns people's leadership and delivery accountability for 2-3 enterprise claims applications, translating Tech Forward automation investments into tangible operational value for business partners.

This leader partners closely with claims, operations, product, and architecture stakeholders to modernize claims processing through automation, ensuring solutions are reliable, compliant, and aligned with enterprise standards while accelerating efficiency and quality at scale.

AI Leadership Focus:

This position is expected to be an AI forward engineering leader, promoting AI literacy and the adoption of enterprise approved AI tools and AI assisted development practices. The leader will apply AI capabilities to improve delivery efficiency, accelerate claims auto adjudication outcomes, and enhance quality, while ensuring security, compliance, and responsible use aligned with Tech Forward principles.

Primary Responsibilities:

• Claims Auto Adjudication & Automation Outcomes
  • Lead engineering teams delivering automation solutions that increase claims auto adjudication rates, reduce manual intervention, and improve straight through processing
  • Drive capabilities that result in claims FTE savings, cycle time reduction, and improved accuracy and quality metrics
  • Translate business partner objectives into clear automation roadmaps aligned to Tech Forward and enterprise automation investment priorities
  • Measure and communicate realized value from automation initiatives, including efficiency gains and quality improvements
• Delivery & Enterprise Application Ownership
  • Own delivery outcomes for 2-3 enterprise claims applications, including roadmap execution, quality, stability, and technical health
  • Ensure disciplined execution using Agile methodologies, with planning, tracking, and reporting managed through Rally
  • Balance new automation development with production support, modernization efforts, and technical debt reduction
  • Identify and manage cross team dependencies, risks, and constraints across onshore and offshore teams
• Technical & Solution Leadership
  • Provide hands on technical leadership and oversight without serving as a day to day individual contributor
  • Partner with architecture and platform teams to ensure solutions are:
  • Scalable and resilient for high volume claims processing
  • Secure by design and compliant with enterprise, regulatory, and audit standards
  • Built for reuse, extensibility, and long term sustainability
  • Champion engineering best practices including test automation, CI/CD, observability, and quality engineering
• Onshore & Offshore Team Leadership
  • Lead, coach, and develop both onshore and offshore software engineering including contractor staff, fostering strong ownership, accountability, and engagement
  • Establish clear expectations, conduct performance reviews, and support career growth across geographically distributed teams
  • Drive consistency in delivery practices while enabling effective collaboration across time zones
  • Support hiring, onboarding, and succession planning for onshore and offshore engineering roles
• Stakeholder & Business Partnership
  • Serve as the primary technology partner for claims and operations stakeholders aligned to supported applications
  • Communicate delivery progress, risks, and outcomes clearly to business and technology leadership
  • Influence prioritization decisions by balancing business value, delivery capacity, and technical health
  • Collaborate closely with product, QA, architecture, and operations teams to ensure end to end solution success
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

Required Qualifications:

• Bachelor's degree in computer science, Engineering, or related field, or equivalent experience
• 7+ years of experience in software engineering, including delivery with production enterprise systems
• 2+ years of experience leading or managing onshore and/or offshore software engineering teams
• Experience delivering automation solutions, preferably in claims, operations, or high volume transaction processing
• Solid experience with Agile methodologies (Scrum, Kanban, or SAFe)
• Hands-on experience using Rally for sprint planning, backlog management, and delivery tracking
• Proven ability to partner with business stakeholders and deliver measurable efficiency and quality outcomes

Preferred Qualifications:

• 4+ years .NET/C# and SQL experience/background
• Experience leading globally distributed (onshore/offshore) delivery models
• Experience supporting claims auto adjudication or straight through processing solutions
• Background working with large scale enterprise applications and shared platforms, specifically Facets, UNET and Cosmos platforms
• Familiarity with regulated or compliance driven environments
• Proven solid influencing and communication skills across business and technology organizations

Leadership Expectations

• Operates as a front line people leader and delivery owner for onshore and offshore teams
• Applies sound judgment to resolve complex delivery and operational challenges
• Influences outcomes across immediate teams and partner organizations
• Models accountability, transparency, and continuous improvement aligned to Tech Forward and automation investment goals

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.