Central Check-In Supervisor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Under direct supervision of the Regional Manager of Central Check-In Operations, oversees and maintains the daily business operations in a small to medium size practice including check-in, cash handling and patient collections to ensure that organizational and financial objectives are supported. Responsible for reviewing financial metrics and compliance reports to ensure adherence to compliance and business objectives and customer service standards. 

Schedule: FT, 40 hours / week.Monday - Friday, will work an 8-hr shift between the hours of 7:30am - 5:30pm. Schedule will be determined by manager upon hire.

Location: 291 Independence Dr Chestnut Hill, MA

Travel may be required to other locations to assist with coverage and/or training as needed.

Primary Responsibilities:

• Coordinates daily departmental operations, ensuring customer service standards are met. Ensures adequate coverage within department. Understands and achieves a high level of competence in all support staff roles acting in a staffing role and providing coverage as needed up to 25% of the time
• Is proficient in business area content specific to business operations including insurance, billing, collections, referral and cash handling policies and procedures. Maintains a thorough understanding of check-in process, missing charge reports, and cash handling and reconciliation procedures. Serves as liaison to other areas in issue and process resolution. Involves Regional Manager when clarification is needed and keeps supervisor informed of progress
• Assists the Regional Manager with implementation of new operational and business procedures and systems in accordance with established guidelines. Monitors staff understanding of procedures and performs quality checks using available reporting to ensure that new processes are implemented correctly. Provides updates to management on status of implementation process
• Reviews financial and quality reports from Regional Manager and provide feedback and performance management to staff as needed to address deficiencies and meet financial goals for co-pay and patient balance collections including returned mail, insurance card scans, waiver forms and referral management
• Acts as a primary contact for patient inquiries, collections, problems and complaints. Refers interdepartmental and clinical issues to appropriate resources. Meets with patients to provide financial counseling, collections and coordinates interdepartmental compliance with patient financial collection procedures
• Engages with site level leadership to communicate financial strategies, goals and objectives to optimize revenue. Collaborates across departments to support efficient patient throughput and optimal patient experience
• Works with Cash Management to ensure cash handling protocols and procedures are met
• Works with staff to minimize cash reconciliation issues and is primarily responsible for resolving Daily Cash Reconciliation reporting variances
• Interviews, selects, orients and trains employees; prepares and delivers performance reviews. Performs employee corrective actions up to and including terminations
• Schedules staff, resolves timesheet and payroll issues for staff
• Assures assigned areas conform to standards of appearance and that the work area is neat, clean and adequately stocked with patient materials and forms as needed. Works with Building Services and Purchasing to secure supplies
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
• Supervises small to medium groups of non-clinical nonexempt staff, without any subordinate leads or supervisors. Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency.  Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of healthcare experience (including knowledge of insurance concepts, coverage and administration processes)
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Strong computer skills including electronic medical record and billing system, Microsoft Office and Excel familiarity
• Supervisory or team lead experience

Soft Skills:

• Excellent interpersonal skills are needed with the ability to interact effectively with patients and medical professionals at all levels
• Ability to work and make decisions, exercising sound, discerning judgement in a fast-paced environment
• Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Ability to work in a busy office environment with frequent interruptions

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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