Care Coach Connect, Medical Assistant - Cleburne, Granbury and Surrounding Areas

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.  

The CareCoach Connect Certified Medical Assistant (CMA) performs a variety of healthcare activities to assist providers in patient care. These may include but are not limited to taking vitals, administering injections, diagnostic testing, phlebotomy, quality surveys, various other procedures, and to assist in documentation where appropriate. The CMA will deliver exceptional customer service and maintains established quality control standards.  This position will require the CMA to be field based and be comfortable seeing patients in their home, virtual settings, and other field based areas to include, but not be limited to, mobile units and health fair settings. The Certified Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Position in this function organizes the clinical environment and provides support in patient care situations. Support includes, but is not limited to, assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The CMA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The CMA 
delivers quality customer service. Ensures policy and procedures are followed including infection 
control, privacy and confidentiality.

Primary Responsibilities:

• Perform all duties within the scope of a Certified Medical Assistant (Items included but are not limited to provider supervised procedures, injections, diagnostic testing, phlebotomy)
• Coordinate healthcare screening results as directed by providers, company standards, and policies
• Travel with provider to patient homes, mobile units, and other locations within defined geography to support the delivery of services in the community setting
• Perform and complete all quality program health screenings per required metrics
• Process appropriate documents in an organized and accurate manner and copies all physicians on patient results and quality forms submitted
• Record patient care documentation in the medical records accurately and in a timely matter according to company policy
• Review all medical information, test results and suvey questions prior to the patient leaving to ensure all information is captured
• Ensure that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Present abnormal results to the provider promptly to ensure there is not an emergent condition that needs immediate attention
• Post visit preparation of charts for faxing, filing and forwarding to the PCP offices
• Pre visit chart preparation and documentation where appropriate
• Ensure that follow up appointment dispositions are documented
• Review and ensure that post visit recommendations from provider are completed such as prescriptions and referrals
• Travel in the capacity of a Community Health Worker with a partner to attempt to reach out to the Unable to Reach population identified by the organization
• Maintain patient confidentiality of all materials handled within the department as well as proper release of patient information at all times
• Maintain certifications (MA,CHW, and CPR) and quality control standards
• Promote positive work environment
• May assist other members of their team with coordination of work
• Perform all other related duties as assigned
• Operate diagnostic equipment (cannot interpret tests), assist in removal of staples from superficial wounds, change wound dressing and obtain cultures, administer non intravenous medication perform simple specimen collection via noninvasive techniques and collect blood specimens via venipuncture or via capillary, perform EKGs. Perform quality control checks on equipment. Prepare and sterilize medical equipment using the autoclave
• Ensure Specialist/Home Health/DME referrals are entered and followed up in a timely matter
• Assist in development of Plan of Care paperwork for the assigned Advanced Practice Clinician to review

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED equivalent 
• Current, nationally recognized Medical Assistant certification or registration required or must  obtain the designation within 90 days of employment hire date
• Current CPR certification or must obtain certification within 30 days of employment hire date
• Knowledge of medical terminology 
• ICD-10 and CPT coding 
• Basic computer literacy 
• Proven ability to react calmly and effectively in emergency situations required and assume a leadership role until higher level clinician can arrive on the scene
• Proven excellent communication and customer service skills 
• Flexible and adaptable to change
• Ability to travel frequently within assigned market
• Reliable transportation for daily travel to various clinics as assigned

Preferred Qualifications:

• Graduation from an accredited Medical Assistant program
• 3+ years of experience as a Medical Assistant or a combination of 5+ years of non-certified medical assistant experience and certified medical assistant experience
• 1+ years of related experience in a medical setting 
• Bilingual (English/Spanish)

Physical & Mental Requirements: 

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 100 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.