Accounts Receivable Clerk

This position is Remote in Ohio. If you are located within commutable distance to the office at 2750 Front Street, Cuyahoga Falls OH, you will have the flexibility to work remotely* as you take on some tough challenges. 

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.    

The Accounts Receivable Clerk plays a critical role in creating a quality experience that impacts the financial well-being of our patients. This individual will be responsible for insurance accounts by working with insurance companies to ensure proper reimbursement in a timely manner. This will include utilizing insurance websites and calling insurance companies for claim status and denial reconciliation. Handle inquiries from physicians and insurance companies regarding various account issues and act as an advocate for the patient when a billing problem occurs.

This position is full time Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:30am - 4:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer up to 12 weeks of on-the-job training. The hours of training will be aligned with your schedule. Training is completed onsite. Our office is located at 2750 Front Street, Cuyahoga Falls, OH.

Primary Responsibilities:

• Assists in resolving problems relating to all areas of Patient/Third Party billings and missing information
• Collaborate with team members to ensure continuous improvement in processes
• Maintains current knowledge of billing requirements, denials and system practices
• Review aging reports of claims that have been denied and determine the reason the claims were denied and find a resolution 
• Complete assigned tasks within a given timeframe with accuracy 
• Communicate with insurance companies to receive necessary information regarding the claim or benefits   
• Other duties as assigned         

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of accounts receivable experience in a billing physician office or medical billing environment
• Proficiency with Microsoft Word, Microsoft Excel (view, sort, filter, save) and Microsoft Outlook
• Must reside within 25 miles from Cuyahoga Falls, OH
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 4:00pm. It may be necessary, given the business need, to work occasional overtime     

Telecommuting Requirements:

• Reside within commutable distance to the office at 2750 Front Street, Cuyahoga Falls OH
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Work experience in a fast-paced environment requiring solid multi-tasking and problem-solving skills 

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.  

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. 

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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