Manager Chart Retrieval Outreach - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Chart Retrieval Outreach focuses on contacting hospital facilities and physician provider groups to obtain copies of patient medical charts.  Contact is made usually through email/phone conversation, and medical charts are received through various channels, including fax, portal, electronic medical record systems, and in person photocopying.  

As a Manager in the Chart Retrieval Outreach area, you will oversee a staff of about 60 people across 5 teams, ensuring that the highest possible number of usable medical charts are collected within specified time frames.  This requires the Manager to have a strong understanding of complex processes as a foundation to build strategy, establish operational standards, and optimize resource utilization.  An effective manager has strong communications and relationship skills, a good understanding of AI and technical solutioning, and the ability to collect and utilize data to drive decision making.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Ensure that the teams retrieve the highest possible number of medical charts within established timeframes
• Develop and utilize team performance reporting
• Bring efficiency through process redesign and technical enhancements
• Coordinate work effectively within a matrix of teams
• Assist in strategic planning and budgeting
• Effectively communicate with, manage, and develop staff
• Provide reporting and attend meetings with internal and external stakeholders
• Support internal quality assurance efforts

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 4+ years of healthcare experience
• 3+ years of contact center experience
• 3+ years managing people
• Experience initiating and driving efficiency improvement projects from start to finish
• Demonstrated proficiency in Microsoft Office software

Preferred Qualifications:

• Experience working within a large organization
• Understanding of chart retrieval processes
• Solid understanding of Microsoft Excel and formulas
• Proven employee management and leadership skills
• Proven solid presentation skills
• Proven solid verbal and written communication skills
• Demonstrated ability to work independently
• Located within 50 miles of a UHG office

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.