Clinical Quality Analyst

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be during normal business hours, Monday - Friday.

Primary Responsibilities:

• Assesses and interprets needs of the Ambulatory Coding Team by prioritizing work to meet deadlines.
• Review and analyze cloud med inquires
• Identifies solutions to non-standard edits, workflows, and issues.
• Solves complex questions and conducts analysis of trends to provide education for the coding staff and clients including physicians/providers.
• Provides detailed education to the Coding Team and acts as a resource to others.
• Train and review assignments completed by new employees and provide post-hire reviews as needed.
• Apply expert coding knowledge to professional coding and billing initiatives and inquiries.
• Identify appropriate assignment of ICD-10-CM, CPT, and HCPCS II Codes for physician services, while adhering to the official coding guidelines and established client coding guidelines of the assigned facility
• Understand the Medicare Ambulatory Payment Classification (APC) codes
• Adhere to the ethical standards of coding as established by AAPC and/or AHIMA
• Adhere to and maintain required levels of performance in both coding quality and productivity as established by Optum
• Understand federal coding register and ensure guidelines are used and followed appropriately.
• Understanding of appeal process with knowledge how to speak to denial and/or appeals.
• Provide documentation feedback to providers and query physicians when appropriate
• Maintain up-to-date Coding knowledge by reviewing materials disseminated/recommended by the Compliance, Coding Operations, etc.
• Participate in coding department meetings and educational events
• Strong knowledge of coding clinics and how to obtain education information.
• Process Rebills as appropriate.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age OR older
• Professional coder certification with credentialing from AHIMA and/or AAPC (CPC, CCS-P, CPMA, CEMC, RHIA, RHIT) to be maintained annually
• 3+ years of physician (pro-fee) medical coding experience in a multi-specialty physician clinic & surgical service's
• 2+ years of experience providing consultation and/or education to physicians and practitioners on coding guidelines and requirements
• 2+ years of experience with Inpatient and Outpatient E/M coding
• Intermediate knowledge of OCE, MUE and NCCI classification and reimbursement structures.
• Intermediate proficiency in Microsoft Office Suite
• Proficiency with EPIC
• Must have experience with ICD-10, CPT, and HCPCS II
• Ability to work any 8 hour shift between 7:00 AM and 5:30 PM EST, Monday through Friday.

Preferred Qualifications:

• Experience auditing charts in a professional coding environment
• Knowledge of Medicare Ambulatory Payment Classification (APC) codes
• Firm understanding of federal coding guidelines
• Understanding of appeals/denials process
• Knowledge of coding clinics and how to obtain educational information
• Expert level experience working in a level I trauma center and/or teaching hospital with a mastery of complex procedures in one or more the following specialty areas: Cardiothoracic, Vascular and Cardiac Catheterizations, Orthopedics, Neurology, Neurosurgery, General Surgery, OB/GYN, Hospitalist, and other specialties may be applicable.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Ability to communicate effectively face-to-face and in writing
• Exceptional communication - both written and verbal

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $28.94 - $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.