Employer Install Analyst

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Mail Service Implementation Team (MIT) team:

Primary functions are to implement clients who have selected, or are adding, home delivery pharmacy (HDP) benefits and assist clients who are terminating Home Delivery Pharmacy and/or Specialty Pharmacy. They work with Implementation teams, assist Specialty team with their clients and CAG Maintenance with open refill transfer files. 

This position is full-time. Employees are required to work our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer on-the-job training. The hours of the training will be 8:00 am - 5:00 pm local time.

Primary Responsibilities:

• Takes ownership of issues and implementation duties. Thinks through issues and finds solutions. Looks at whole picture, not only individual piece of an issue. Ability to make sound decisions. 
• Contribute to the success of customer implementation through active participation in meetings for new business wins
• Proactively prepare plan materials such as administrative documents and customer education materials
• Perform structure building, revisions and billing set up
• Research installation issues and develop customer specific resolutions
• Audit contract loads for adherence to quality measures and reporting standards
• Works within the IRIS system making changes and verifying customer and member information
• Performs Client terminations - Full Client, partial, member
• Ability to be proactive 
• Ability to solve problems, follow defined processes, make decisions and apply them to problem results 
• Demonstrated ability to be a team member, work well within a team setting
• Occasional Saturday work.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma, GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of case installation experience
• Experience with Microsoft Office (Microsoft Word, Microsoft Excel & Microsoft Outlook) 
• Experience working from home 
• Stable work experience
• Knowledge of claims processing systems, guidelines and processes
• Intermediate Microsoft Excel skills (formulas, pivot tables, edit / create spreadsheet)
• Computer skills, including working knowledge of Microsoft Windows and mouse and keyboarding skills
• Ability to work occasional overtime including weekends, nights and holidays as business needs require (New Year's day specifically is a REQUIRED work day with NO exceptions) 
• Ability to work occasional Saturday shifts for overtime 
• Available to work 40 hours per week within the operating hours of the department within 8:00 am - 5:00 pm local time

Preferred Qualifications:

• Experience working with medical claims platforms
• RxComet
• RxClaim/NextGen
• IRIS

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Demonstrated verbal and written communication skill
• Demonstrated ability to write professional emails

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.