Field Tech Support Analyst - Remote in Dallas, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Field Service Support Analyst provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers, primarily in a hospital-based environment. This role is responsible for installing/moving, maintaining, troubleshooting, and repairing imaging hardware and software in healthcare settings, ensuring minimal downtime and optimal system performance.

If you are located in Dallas, TX, you will have the flexibility to work remotely* as you take on some tough challenges. 

Primary Responsibilities:

• Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment
• Diagnose and resolve hardware and software issues using manufacturers' documentation and diagnostic tools
• Perform preventative maintenance to ensure system reliability and minimize downtime
• Equipment Installation & Relocation
• Install, configure, and relocate medical imaging systems according to manufacturer specifications
• Test newly installed equipment to ensure full functionality before handover
• Document all installation activities for compliance and customer records
• Customer Service & Relationship Management
• Communicate effectively with healthcare professionals to understand their technical needs and concerns
• Provide guidance on equipment usage and recommend solutions to optimize performance
• Foster strong relationships with customers to enhance trust and satisfaction
  Documentation & Compliance
• Maintain accurate records of all service activities, including troubleshooting steps, parts used, and repairs performed
• Ensure compliance with health and safety regulations, manufacturer standards, and company policies
• Submit required service reports, expense logs, and part returns on time

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience as a field tech support diagnosing and troubleshooting software and/or computer systems
• troubleshooting software and/or computer systems
• Ability to work 8:00am - 5:00pm Eastern Time Zone or Central Time Zone 
• Ability to occasionally work on call and overtime as the business requires
• Ability to Travel 75% of the time, including short-notice travel 
• Ability to lift, move and handle materials weighing up to 50 pounds 
• Reliable transportation

Preferred Qualifications:

• Bachelor's degree in computer science/engineering or computer technology Diploma
• Certification (MCSE, A+, etc.)
• Experience in a customer service environment

Soft Skills:

• Commitment to continuous learning and personal development
• Ability to develop in-depth product knowledge
  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $35.00 to $62.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.