Hospital Bill Audit Support Outbound Calling Associate

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

In this role, the HBA Operations Support team member performs outbound calls and general administrative duties and serves as the main provider contact for the audit team. This position will coordinate with internal stakeholders as well as hospitals nationwide to ensure that all workflows associated with the audit process are completed. The HBA Support team member plays a pivotal role in building and retaining relationships with providers, moving our audits to completion, and by so doing, creating savings for our clients and revenue for Optum.

The HBA Operations Support is a relationship builder and will engage with hospitals and medical facilities through various modes of communication (electronic, written, telephone, etc.). Working as part of a high-energy team.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime. 

This will be on the job training and the hours during training will be 8:00 am - 5:00 pm local time, Monday - Friday.  

Primary Responsibilities:

• Performs outbound calls and general administrative duties and serves as the main provider contact for the audit team
• Accountable for day-to-day tasks associated with obtaining facility contact and audit information as well as following up on requests for itemized bills and medical records
• Facilitates responses to general inquiries and data requests from both internal and external customers and works closely with providers to understand claims and expedite effective communication
• Adheres to all HIPAA guidelines/regulations and maintains strict confidentiality
• Leverages in-house proprietary software platform and alerts manager of system issues or other issues impacting productivity
• Obtains information from multiple systems, including client claim systems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience
• 1+ years of experience managing high volume outbound customer communication via phone
• 1+ years of Healthcare industry experience
• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
• Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime. 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Strong interpersonal skills - must be able to build relationships quickly and work as part of a team.
• Excellent communication skills, both written and verbal
• Comfort and skill using the telephone as a primary mode of communication

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.