Junior Account Manager Support Specialist

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

The Junior Account Manager Support Specialist (AMSS) role ensures Veterans' Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and/or location to leadership as well as Sr. AMSS staff as needed. 

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of 4:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. 

We offer 6 weeks of paid training. The hours during training will be 7:00 am - 3:30 pm CST, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility
• Complete job tasks and functions on time to keep the order completion process on track
• Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved
• Provide direction to other operational areas in order to ensure efficient order processing
• Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking/orders
• Notify Leadership of issues that arise regarding tasking, other operational departments, and database
• Ensure timely communication of process issues / changes to Leadership
• Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS
• Assist other departments within OSHS to ensure contractual obligations are achieved

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Proficient in Microsoft Office Suite (Microsoft Word, Microsoft Excel, and Microsoft Outlook)
• Ability to work full-time. Employees are required to work our normal business hours of 4:00 am - 8:00 pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Understanding of database structures and relationships
• Ability to research and document issues before reporting them to leadership
• Analytical and problem solving skills with regards to operational documentation policies
• National Career Readiness Certificate
• Military Service

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrate exceptional organizational and multi-tasking abilities as well as work in a fast paced, action oriented environment
• Ability to perform detailed work with a high degree of accuracy
• Must be able to work with a diverse group of people to accomplish customer driven goals
• Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
• Must have excellent verbal and written communication to ensure understanding on all levels of the business

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.