Senior Business Operations Coordinator

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. 

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Business Operations Coordinator supporting the Optum Behavioral Health team you will be working with multiple psychologists and physicians and their seasoned administrative staff to ensure that peer reviews are scheduled, and psychological testing requests are routed and/or authorized within compliance turnaround time requirements.  You'll enjoy the flexibility to telecommute* from anywhere within the U.S.  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm CST. It may be necessary, given the business need, to work occasional overtime. 

We offer 1 - 2 weeks of paid training. The hours of the training will be aligned with your schedule.

Primary Responsibilities: 

• Using the telephone, electronic calendar, and proprietary member databases to schedule clinical peer reviews for a centralized team of psychologist and physician reviewers
• These tasks require a detail-oriented individual who is highly motivated and has the ability to work quickly and accurately in computer-based systems
• You will engage with a variety of providers and their administrative staff via phone to schedule reviews that need to occur within strict time guidelines
• This position requires fluency with translating one time zone to another when scheduling and tenacity to resolve issues related to requests and scheduling
• A willingness to learn new systems and take on new tasks as requested by management is essential
• Routing psychological testing requests and/or creating administrative authorizations in proprietary systems within compliance turnaround time requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience working in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Ability to navigate a computer while on the phone
• Ability to multi-task, prioritize, and shift focus quickly without loss of attention to detail
• Written and verbal communication skills
• Customer service skills
• Ability to work independently while remaining accountable for meeting deadlines
• Ability to remain focused and productive each day, completing tasks that may be repetitive
• Ability to accurately work with scheduling across various time zones
• Proficiency and comfort with computers, Windows systems, and Microsoft Office Suites, including the ability to learn new and complex computer system applications
• Ability to speak, listen using a headset, sitting, use of hands / fingers across keyboard and mouse, and long periods working at a computer
• Ability to work an 8-hour shift during the normal business hours of 8:00 am - 4:30 pm CST, Monday - Friday. 

Preferred Qualifications: 

• Experience working with insurance, specifically behavioral health benefits
• Experience working as a telecommuter and learning new skills remotely
• Knowledge of HIPAA requirements
• Knowledge of state and federal peer review turn-around-time requirements and state sign-off requirements
• Experience working with Salesforce
• Proficiency with LINX, ICUE, and STAR 

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.