Associate Director Business Process

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Fortune 5 business, we are one of the world's leading healthcare companies, with the resources and challenges to match.

We have supported global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With continued growth and stability, we are always looking for fresh talent to join our expanding teams.

The Associate Director, Business Processes is a senior role in the Clinical Solutions, Data Operations team, responsible for end-to-end business process design, delivery, and management across a matrixed environment of data, technology, and global teams. We are looking for a curious, critical-thinking, proactive individual who takes accountability for process performance, quality, issue management, and conflict resolution, while modeling a culture of integrity, compassion, inclusion, solid relationships, innovation, and performance.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

What you will do:

• Design, document, and implement end-to-end data workflows across a complex, integrated data and technology ecosystem
• Drive continuous improvement of existing data and business process flows and design new processes to meet emerging business needs
• Develop and execute project plans, manage schedules, resources, milestones, and dependencies
• Lead diverse stakeholder teams, foster collaboration, and maintain clear, consistent communication across stakeholders at all levels
• Model and reinforce a culture grounded in integrity, compassion, and inclusion, building solid relationships, driving innovation, and delivering high performance

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

What you will bring:

If you don't meet every single requirement, don't let that hold you back - we're just as excited about potential as we are about qualifications and experience, and you could be exactly who we're looking for.

• Degree or master's degree from an accredited university or college in a relevant field
• Demonstrable experience designing and refining end-to-end business and data processes
• Demonstrable ability to influence key stakeholders in a large, global organization
• Proven track record leading data quality initiatives, including audit processes, which include understanding complex data architecture and technology enterprise architecture
• Demonstrated solid analytical skills, including advanced Excel proficiency and experience with data discovery/visualization tools to identify trends, anomalies, and root causes
• Proven stakeholder management and influencing skills, with the ability to surface and resolve cross-functional issues, drive alignment on decisions, and deliver clear, accurate updates and recommendations to senior leaders
• Demonstrated solid organizational and planning skills to develop and execute project plans, manage schedules, resources, milestones, and dependencies

Other useful skills and experience include:

• Accredited certification in the field of Data Analytics or similar field
• Industry certified in Operational Excellence (process improvement) and Project Management
• Proven working knowledge of the US healthcare services industry
• Demonstrated foundational knowledge of the US healthcare Risk Adjustment & Quality programs

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

#BBMEMEA