Associate Director Business Process

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the role:

The Business, Analysis and Reporting (BAR) team is a key partner for all value streams across Payment Integrity & Managed Services. The BAR team's mission is to develop and sustain a deep understanding of our business's operations and associated data (operational and financial), to create and maintain the metrics, reporting, modeling, and analysis needed to measure performance and drive continuous improvement

We have an exciting opportunity for an Associate Director of Business Analysis & Reporting, partnering with the Co-ordination of Benefits value stream within Non-Clinical Payment Integrity services. This individual will lead the Co-ordination of Benefits BAR team to deliver and maintain reporting and analysis, illustrating daily / weekly / monthly / annual business results. This individual will lead the forecasting and results measurement process, which tracks key performance indicators against internal budget and forecasted targets. This individual will have the ability to use data and performance measures, to understand key drivers and provide insight and recommendations to our Co-ordination of Benefits partners.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Conduct and manage Business Analysis & Reporting activity for Co-ordination of Benefits operations team, which includes analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning
• Partner with and foster critical relationships with key partners in Operations, Finance and Partner Services
• Lead and manage a team to deliver regular reporting, analysis, trends and meet savings validation targets
• Develop, support, and present ad-hoc client and operational reports
• Represent business operations owners/leaders as necessary to report on and explain results

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
• Proven experience managing complex business/operations and financial analyses, both at the business and individual client level
• Proven experience in report design and automation of reporting processes
• Proven experience presenting business/operations and financial analyses to internal and external clients and senior executives
• Demonstrated advanced Microsoft Office skills, especially Excel, Power Point and Access
• Demonstrated ability to lead a team of business analysts and consultants

Preferred Qualifications:

• Demonstrable high standards of accuracy and precision; highly organized
• Proven highly motivated and driven individual with the ability to think creatively
• Demonstrated ability to design and build effective written presentations and present complex analyses
• Demonstrated ability to review the analysis and interpretation of others' work
• Proven experience in analysis of business processes and workflows, and providing evaluations, benchmarks, and/or process improvement recommendations

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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